WP Cost Estimation & Payment Forms Builder: Email field asking for password

Support
#1

Dear Support Team,
I’m having a strange issue with the WP Cost Estimation & Payment Forms Builder.
In the final step, where it asks for your email address, a strange blank field appears, asking for a password.
Clients are putting in their email address and then don’t know what to put in the empty field that appears below. (Outlined in orange and required with a lock icon)
In the back-end, it’s not required and there’s no validation on it either. I really don’t understand what is happening. My client said something about using the same email address twice triggers the issue and I’m not sure why.
Estimation & Payment Forms Issue
Your feedback would be so appreciated. I’m hoping it’s something small that I missed.
Many thanks,
Cean Herz

EDIT: It’s something to do with the following settings: Type of information. If I change it to ‘Other’ that clears the issue up but makes no sense. I then set the Validation to email and that seems to work. So the problem is the field trying to capture information from the browser? Any thoughts would be much appreciated.

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#2

Hi Cean,

Thank you for writing in, I did test your form and I did not encounter that field with a padlock icon. I get two “Enter your email” field instead

Which makes sense because you added two email fields on your final step

What I suspect though is, this field is not coming from the form itself, but from a Password Manager browser add-ons (like LastPass or something).

image

Try asking your Clients to use the incognito or private mode of the browser where there are no caching and browser add-ons involve.

Cheers!

#3

Hi Friech,

Thanks for your feedback. I need to clear a few things up for this all to make sense:

  1. Initially when building the form, we tried putting the email field in the first step and the plugin keeps recreating it in the final step. Delete it and it reappears there no matter what you do so we decided to leave it there. (Bug?)
  2. Yesterday when I finished testing the form there was ONE email field. The plugin added another one it self again. (Bug?)
  3. You didn’t encounter the padlock field because I already changed the field to ‘Other’ instead of ‘Email’. That is the only way to get it to work. If you set the ‘Type of information’ to ‘Email’, the padlock appears. (Bug?)
  4. I repeat, we did not add 2 email fields to our final step. The plugin is doing that on it’s own!
  5. I have no browser password manager except for what is built into Chrome.
  6. To recap: If I go now and delete both email fields, the plugin will recreate one. If I change the settings for that new field’s ‘type of information’ to ‘Other’ instead of ‘Email’, the plugin will CREATE ANOTHER FIELD ON IT’S OWN.

My client is not happy and I’m so stressed about this. I’m even willing to pay for the full licence if that will get me the support I need. Please help me if you can. I would appreciate it so much.

#4

Hi Cean,

  1. I can’t reproduce it on my installation, it’s not a bug. Unless, I’m doing it differently, may I know how you’re adding it? Like what’s the first step on your setup.

  2. I’m not sure how to reproduce it, I created a sample form on your site too and it’s not happening. Perhaps I need an exact procedure on how to recreate this issue.

  3. In the sample form I created on your site, I have set them both (first step and last step) to Email but I’m not seeing a padlock.

  4. It’s not currently happening on the test form I created on your site.

  5. In that case, could you try disabling all chrome addons and test it again?

  6. I can confirm that, but not on my tests form, could you try recreating your form again? Perhaps the cause is not the plugin, but something is triggering it from one of the added steps.

We do provide support, but as of this moment, we’re not sure what’s causing this and we can’t say this is a bug since it’s something we can’t reproduce. And please understand that answers may not be immediate depending on the complexity of the issue. For now, please try recreating it as part of trial and error troubleshooting. And if you can provide more information on how to reproduce it in case we missed something, then it would help us greatly troubleshooting it :slight_smile:

Thanks!

#5

Hi Rad,
Thanks for your efforts trying to assist me, I really appreciate it.

Ok so I finally figured this out.

  1. The field with a padlock appearing is connected with the setting " GDPR compliance - Allow users to manage their data"
  2. As soon as I disabled that, no padlock.
  3. The plugin is supposed to allow clients to manage their own data but NOT GIVING THEM A PASSWORD TO USE WHEN RETURNING OR USING THE FORM A SECOND TIME. SO WHERE ARE THEY SUPPOSED TO GET THAT PASSWORD FROM? MAKES NO SENSE DOES IT?
  4. That is why using the same email address twice triggers the issue. It’s captured the first time and then the system wants a password for returning customers.
  5. I thought it would be nice for customers to be able to manage their own data for GDPR reasons but it doesn’t work well from my experience.
  6. There is absolutely no explanation of how and where the customer will be able to do this if you enable it. I created the page for it but no way for customers to get to it. - great.
  7. If you enable the GDPR functionality, the plugin will ALWAYS AUTOMATICALLY RECREATE THE EMAIL FIELD with type of information set to EMAIL in the last step.

Anyway, let’s just leave it there then. I’m too tired and stressed to continue and it’s already cost me hours of unpaid time.

Thanks for everything. Love the Xtheme - Customer for life.
Hope you have a great day.
Cean Herz.

#6

Hello Cean Herz,

Thanks for a very detailed post and we’re glad to hear the issue is sorted!

Have a great weekend!

#7

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