WP Bakery page builder breaking WooCommerce image sliders

[fabpiazzini]

Hi there, since the latest update I lost the arrows on products images. I I toggled all plugins on and off and the only one making a difference was WP Bakery page builder. Could you have a look?

credentials removed by X staff.

Many thanks!

[Jaymar]

Hi @fabpiazzini,

Good day,

I want to see your settings on the dashboard. Can you please add your login page URL? I am unable to access it.
Please create a secure note with the following info:

• WordPress Login URL
• Admin username and password

You can find the Secure Note button at the bottom of your posts.

Thanks.

[fabpiazzini]

Hi, you should be able to login with the details I gave you in the first post
here’s the login url

[rubin]

Hey There,

Unfortunately your login credentials do not work. Please try updating to the latest version of Visual Composer that we’ve just released (6.5.0) and report back if the issue persists. Thanks!

[fabpiazzini]

Unfortunately it’s still the same after the update.
I’ll bypass the “under construction plugin” until we solve the issue (it’s the one provided with the theme and since the latest theme update it does not recognise the password…)
I’ve tried the credentials and they are fine on my end…
What should we do?
Thanks!
could you delete the details in the first post?

[fabpiazzini]

hi, I haven’t received any updates in a while, could you please get back to me?

[ruenel]

Hello @fabpiazzini,

Your site is down at the moment. Please contact your hosting provider.

See the secure note.

Thank you.

[fabpiazzini]

thanks it might have been down due to u doing some updates, it should work fine now

[tristup]

Hi @fabpiazzini,

Unfortunately, it is still showing the 502 bad gateway error.

Thanks