WP Admin logging out

Support
#1

Hello,

Over the past 6 weeks I setup a new website on WordPress using the Pro Cornerstone Theme. Everything was fine on our staging site. This past Sunday evening we created a backup of the staging site and pushed it to our production site. Now on the production site only I am having an issue that is hard to explain. From the WP Admin dashboard after clicking on any page with a table (pages, posts, comments, etc…) if I try to sort the table or click to a second page I get logged out of WP Admin and when I log back in it takes me back to the dashboard. I contacted our local support who helped us push the backup to the production site and they advised to reach out to WordPress support. I did that yesterday and spent about 2 hours with them for them to eventually say the issue was likely Plugin or Theme related. Last night around 9 PM I created a backup of our staging site and then updated WordPress and all plugins with an update available. When that did not help I disabled all plugins. I still had the same issue with being logged out when trying to sort a table. I’ve tried everything else at this point so now I’m reaching out to you hoping there is something in the Pro Theme that could be causing my issue. At this point the plugins are fully updated and reactivated as none of them appeared to be the issue. Please let me know what I can do to resolve this.

The dashboard URL is https://www.marcos.com/franchising/wp-admin and there is a themeco user with Admin privileges from a previous support request and I can send the password in a secure chat if you need it.

Thanks!

#2

Hello @MSITAdmin,

Thanks for writing to us.

I would suggest you please deactivate all the plugins deactivate the child and then recheck it again. Please note you must purge all the cache of the browser or check it in the private mode of the browser. Please make sure you have not installed any browser extensions that prevent the cookies. I would also suggest you please have a look at this article as well.

Hope it helps
Thanks

#3

@prakash_s

I did disable all addon’s last night and tested and still had the same issue. I will try again tonight as I did not clear the cache or test in an incognito window. I will follow up with you tomorrow morning if there is no change after testing again tonight.

Thanks!

#4

Hello @MSITAdmin,

Please let us know how it goes.

Thanks

#5

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