Wordpress Site Won't Validate

Support
#1

Everytime I enter my product key the wp-admin dashboard updates says it was successful and then re-freshes and it says validation failed.

#2

I did try deleting the site from my themeco account, refreshed both my Wordpress admin dashboard and the themeco account and then go back and validate but that didn’t work.

#3

Hey Cassity,

Thanks for reaching out!

We’re sorry that you’re experiencing this kind of issue. Would you mind sharing your admin credentials so that we can check what’s going on? To do that. please give us the following information in a Secure Note.

  • WordPress Login URL
  • Admin level username and password

You can find the Secure Note button at the bottom of your posts.

secure-note
secure-note1040×250 15.3 KB

Cheers!

#4

thanks I sent the secure note

#5

@marc_a

Hi, any update?

#6

Hello Cassity,

Thanks for sharing the login details I went ahead and reset the Permalink to Plain and then set it to Post name after that I went ahead and validated your site. Please have a look at it.

Thanks

#7

yes it looks like it worked. thanks so much!!!

#8

Hello Cassity,

Glad that we were able to help you. Please feel free to open a new thread if you have any more concerns.

Thanks

#9

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