Wordpress Protected Page not working

[cmdiggs]

Hey all,

I have seen a few comments on here but none of the fixes worked. For some reason, when you go to the password protected page, there is no password box and it’s blank. Can you help me figure it out. I will add the page and pass in a secure note.

[tristup]

Hi @cmdiggs,

Thanks for reaching out.
I have investigated and found that the password field is there on the page. But due to some other reason, the page is not shown in its full height and also not scrollable, and that is why the field is not visible. I would like to suggest troubleshoot the following common issue to help us to recognize the reason.

1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.Child Theme Related issue
5.CSS/JS Customization

If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
If none of the above helps and you are still getting the issue, please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

NOTE: I have checked other pages and those are working fine.

Thanks

[cmdiggs]

Thanks for the response. I checked plugins and it still didnt show. I will add a secure note with logins

[prakash_s]

Hello @cmdiggs,

I checked your site it seems that there is some issue with your header settings because the header page Form for the password is not displaying.

For the quick fix, I would suggest you add this custom CSS code so that the form can be visible for the user. Please note that the given custom CSS code would only work on this page only.

Pro—>Theme Options -->CSS

  .page-id-775 .hentry:first-child {
    margin-top: 14em;
}

The purpose of providing the custom CSS to show you how to add CSS code to your site. Writing custom CSS is outside the scope of our theme support. If you need more customization, you need to learn CSS and learn how to use the browser’s element inspector.

Hope it helps.
Thanks

[cmdiggs]

Y’all the best. Thanks for the help

[prakash_s]

Hello @cmdiggs.

Glad that we were able to help you. Please feel free to reach us if you have any queries regarding our theme and theme settings.

Thanks