WordPress Dashboard

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#1

I bought the X-Theme, and I have read through everything that it told me to…However, when I got to the point of installing the Child Theme, I was able to download it, but not upload it. My WordPress Dashboard is not working (yourdomain.com/wp-admin). What do I do?

#2

Hi There,

Thanks for writing in! Are you having issues after installing child theme ? If so, connect through your FTP account and delete your child theme.

Path:
/public_html/wp-content/themes/x-child

Hope that helps.

#3

My child theme works; however, my WordPress Dashboard does not pop up when I type in mydomainname.com/wp-admin. How do I add in WordPress?

#4

Hi there,

A white screen usually means there is a fatal PHP error. Can you please enable WP_DEBUG mode? You can do this by opening wp-config.php and adding the following code just above /* That’s all, stop editing! Happy blogging. */

define('WP_DEBUG', true);
/* That's all, stop editing! Happy blogging. */

When you revisit the page with the white screen, you should have some error output describing the issue in more detail.

Let us know how it goes.
Thanks!

#5

How do I enable WP_DEBUG mode? I tried editing the code, but it would not let me type in the box.

#6

Hey There,

You can do this by opening wp-config.php and adding
define( 'WP_DEBUG' , true ); just above /* That's all, stop editing! Happy blogging. */

For example:

define('WP_DEBUG', true);

/* That's all, stop editing! Happy blogging. */

When you revisit the page, you should have some error output describing the issue in more detail.

If nothing is working, please provide us your ftp login credentials so that we can take a closer look and resolve the issue.

Please let us know how it goes.

#7

Where do I open wp-config.php from?

#8

Hi There,

It’s in the root directory of your WordPress folder. You can access that directory via FTP or cPanel’s file manager.

Thanks,

#9

I tried adding in the code that was sent to me above, but this did not change anything. When I type in mydomainname.com/wp-admin, it just shows a blank white screen saying that I have got the wrong web address.

#10

Hi Again,

Would you mind providing us the url of your site with login credentials so we can take a closer look and fix the issue? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

To do this, you can make a post with the following info:
– Link to your site
– WordPress Admin username / password

  • FTP Hostname
  • FTP Username
  • FTP Password

Thank you.

#11

That is how the page looks. I have not yet published my site because I have been trying to resolve this issue. Thank you all so much for your help so far!

#12

Hello There,

Even your domain is not accessible at the moment.

You have to publish or contact your hosting provider to make your domain accessible so that you will be able to access your WordPress dashboard.

Please let us know how it goes.

#13

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