WordPress Blog post not working with conerstone activated

Support
#1

From My hosting support…

"the previous agent disabled all plugins, then re-enabled them, and it just started working again.

I also deactivated all 12 plugins you had active and left them off to test. I noticed Posts instantly were able to be added again, meaning it’s one of the plugins . So I happened to then deactivate the “Cornerstone” plugin, and it worked. When that is enabled, specifically, the Posts error comes up. I tested this several times, and it appears it’s that plugin specifically when enabled, as I left the other 11 on and it still allowed me to make new posts.

Please advise on a fix.

#2

Hello @ZLCLLC,

Thanks for writing to us.

In order to help you with your concerns, we need to check your settings. Please share the admin login details. In the meantime, I suggest you troubleshoot a few of the common issues before we investigate your settings. Please share your details in a secure note. Please provide the following details

  • WordPress Login URL
  • Admin-level username and password
  • Exact page URL

You can find the Secure Note button at the bottom of your posts

secure-note
secure-note1040×250 15.3 KB

Thanks

#3

info updated please advise

#4

Hello @ZLCLLC,

I tried to access your site dashboard, but the given credentials are not working on my end. Please recheck and send us again so we can check it on our end.

Thanks

#5

Here is the updated password

#6

Hi Zachary,

The given password still does not work for us.

Check the secure note below.

Thanks.

#7

Sorry about that. I should be working now. I reset it again and tested that is is currently working

#8

Hey Zach,

I have logged in and see that Cornerstone is active. I only see 1 single post item which is in draft mode.
What was the issue again? Could you send us a video screencast so that we can understand what is going in with your browser screen?

  • See the secure note below.

Thanks.

#9

When attempting to create a new post or edit that draft i encounter this errorwordpress blog post error

#10

Hello Zachary,

The 3rd party plugin Rich Showcase for Google Reviews is causing the issue. I have disabled it temporarily, and now adding a new post displays.

image
image730×424 16 KB

You may need to contact the creators of this plugin. They might have a patch update for this issue.

Cheers.

#11

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