WooCommerce Star Selection Error

[tmarchyde]

Hi there!

Ever since the last couple updates, WooCommerce has been throwing me (and clients) an error on product ratings. When someone leaves a rating it always tells them that they need to select how many stars they want to leave on the rating, but there are stars selected. Any reason why this is happening?

[ruenel]

Hey Marc,

Thanks for writing in! Is everything up to date? We now have these latest versions:

• Pro theme 6.4.5
• WordPress 6.4.2
• WooCommerce 8.3.1

Please make sure to clear all the caches before testing the site.

• Site Appears Broken after Updates (theme.co)

If the issue persists, please provide us the URL of your site along with your WP details so we can investigate. You can create a secure note in your next reply with the following info:
– Link to your site
– WP login URL
– WP username
– WP password
– WP Administrator Role
– Confirmation that we can access and make changes to your site

To know how to create a secure note, please check this out: How The Forum Works

Best Regards.

[tmarchyde]

yes, everything is updated and I sent a secured note. Here’s the error that I’m seeing

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[tristup]

Hi Marc,

I have checked and found the same issue in my local environment. I suspect this might be an issue with the recent version of Theme. I will check with the development team and add it to our issue tracker for further investigation.

Thanks

[tmarchyde]

sounds great! any thoughts as to when this issue will be fixed? I have a couple larger Woo sites and need that review platform functional

[tristup]

Hi Marc,

I have already informed our development team on this and they are looking into it. But, unfortunately, there is no ETA on this till now.

Please bear with us
Thanks