Hi there,
Unfortunately I did not understand the problem exactly. Please give us the exact steps by step guides we need to take to see the problem.
Give us the screenshots and details so that we can understand the issue and see if it is possible to suggest you workarounds.
One thing that I want you to do is the steps below:
- Please make sure that you are using the latest version of the Woocommerce plugin.
- Disable all the 3rd party plugins and keep only Woocommerce.
- Change our theme to the default theme of the WordPress
If the problem persists then this is not related to our theme and you need to seek help from Woocommerce support.
If you enable our theme and the problem is there then get back to us with the steps.
If not then it might be a conflict problem and you need to enable the plugins one by one and see which one is causing the issue and avoid using that plugin.
Get back to us with the result of the steps above.
Thanks.