Woocommerce sent from email edit issue

Support
#1

Hi,

I have changed the email that is used as the send from when the new order email is sent to a customer.

It is still using the old email address i am am unable to find out why.

Any help s great appreciated.

Thanks

Brent

#2

Hey Brent,

This could be a result of caching. Also, our theme has no connection with the email settings of WooCommerce. But to be sure, we need for you to test first if the parent Pro theme is causing the issue. Please do the following steps and test if the issue persists after each step.

  1. Clear all caches in W3 Total Cache and deactivate it.
  2. Switch to the parent Pro theme.
  3. Deactivate all of the third party plugins including WooCommerce related plugins.
  4. If the issue persists at this stage, please switch to the default WordPress theme.

If the issue still happens it could be that there’s a persistent caching in your web host. Please contact your host’s support if they have internal caching system and ask them to clear all caches.

If that steps couldn’t be done in your live site, copy your site to a staging server and do the test there.

Thanks.

#3

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