WooCommerce Reviews not showing in Chrome

Support
#1

Hi,

On a product page, the Woocommerce reviews tab is not showing in Chrome (it does show in IE).

Example product here:

https://www.sandandseagulls.co.uk/product/summers-morning-necklace-copy/

I have attached a screenshot showing what I see in chrome, where it looks like the reviews tab has been ‘minimised’ but its not possible to ‘maximise’ it.

Please can you investigate and advise?

Thanks

#2

Hi There,

Could you please try updating your X theme to the latest version?

https://theme.co/changelog/

Let us know how it goes!

#3

Hi, I have done this but it has not made any difference.

Please can you advise

#4

Hi there,

May I know the login URL as well? The standard login redirects me back to the home page.

Plus, I can confirm the issue but I’m not sure if it’s a bug or just cache, the styling is loaded from minified and cache file. So please disable your cache plugin too if logging in is not possible.

Thanks!

#5

Hello, the login URL is http://www.sandandseagulls.co.uk/wp-admin (this should be the standard one?!)

Thanks

#6

Also, I had already cleared all caches, including cloudflare etc…

#7

Hi there,

Yes, that’s the standard login URL, still, it redirects me back to home page. Please check this video https://www.dropbox.com/s/uvl73fv4jtdjmh2/bandicam%202017-11-17%2008-52-16-239.mp4?dl=0

Thanks!

#8

Hi, clicking the link works fine for me. Try https://www.sandandseagulls.co.uk/wp-admin

#9

Hi There,

I’m a different staff and I could not login to your site as well. If you’re using any redirection plugins, please disable them temporarily. Also disable your caching plugin and let us know.

In the meantime as we have released an update, please update your X theme and Cornerstone plugin as well. Also the latest X compatible WooCommerce version will be v3.1.1, make sure that you’re using compatible versions as well. You can see version numbers from here (https://community.theme.co/kb/version-compatibility/).

Thanks!

#10

Hi, as previously advised, I have already updated all plugins to the latest versions.

I have also disabled caching and redirect plugin as requested.

#11

Hello There,

Thanks for the updates. I tried to login using this url https://www.sandandseagulls.co.uk/wp-admin and I got redirected to the homepage. Could you please provide the correct login url or disable the redirection?

Meanwhile, could your please enable and disable the Reviews tab in X > Launch > Options > WooCommerce? Sometimes the settings needs to be updated. And of course please do not forget to clear the cache first before testing the page again.

Please let us know how it goes.

#12

Hi,

As per my previous post I have already disabled the redirect plugin (did you not read it?). I do not understand why you are having such trouble logging in. I can log in from various machines in various browsers and it works just fine.

I have also enabled and then re-enabled reviews as per your instructions but it has not solved the issue.

Please advise

#13

I have also checked with my host and they have advised it works fine for them, and they cannot see any errors in the logs, or any redirects occuring.

I have also disabled my security plugin just in case that was causing it.

I have attached a screenshot from my host confirming access to the login screen

#14

Hey there,

To fix your issue, just add the following CSS code in the Theme Options > Global CSS or in the Customizer via Appearance > Customize > Custom > Edit GLOBAL CSS

.woocommerce div.product .woocommerce-tabs .x-tab-content .x-tab-pane {
    display: block !important;
}

Cheers!

#15

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