Woocommerce Reset Password Link Not Working

Support
#1

I’m seeing from various Woo threads on the internet that my problem is most likely an issue with my theme, so I am coming here first…

We’ve heard from a few customers that our “reset password” links aren’t working. The customer is sent the reset password email, clicks on it, is taken to a page for resetting passwords, is asked to enter their email again and click a “change password” button, and is then send another email for resetting the password and the whole process begins again.

Can you tell me if this is an X problem? And if so, how to fix it?

Mark

#2

Hello Mark,

Thanks for writing in! This could be caused by a 3rd party plugin. You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

If the issue still exist, there might be some files that were corrupted. Please re install WooCommerce or even WordPress core.

Please let us know how it goes.

#3

I just created a mock account to test this and I think it just might be that something is pointing to the wrong page perhaps?

When I clicked on the link to reset my password I was sent here:

https://www.goodlivingwarehouse.com/my-account/lost-password/?show-reset-form=true

Could this just be a link pointing to the wrong form?

#4

Hi There,

Glad you found where the error is. I did some research and found others who are having the same issue. They are on WPEngine and it is cache related issue. For more details see this: https://wordpress.org/support/topic/woocommerce-password-reset-not-showing-form/

Hope this helps.

#5

I was having the same issue. Excluded /my-accounts.php from caching and I think I fixed it. Will report back if it didn’t.

#6

Hi @jeremyMuse,

Thank you for sharing what works for you in relation to this issue. Cheers!