Woocommerce Related products, upsell and cross-sell errors

Support
#1

Hello,

I have a problem with Woocommerce Related products, upsell and cross-sell. They all show up. But I only want the upsell OR the related products. When I disable in the Customizer, it doesn’t take effect.

Could you please check it out?

Thanks

#2

Hi There @VanderWalMedia

Thanks for writing in! Please ignore customizer and use Theme Options under Pro -> Theme Options -> WooCommerce section.

Hope that helps.

#3

This is what I used. I kindly suggest you login with the provided credentials and see for yourself.

Thanks!

#4

Hi There,

Sorry for the confusion, I was able to disable all 3 of that suggested sales.



Here’s the front-end:


I enable back the Related Products and that works as well. Please clarify how we can replicate the issue.

Please keep in mind that Cross-Sells is in Cart Page, not on the Product page.



Cheers!

#5

Thanks for checking it out. Unfortunately, if I select any of the options, whether related products, upsells or cross-sells for cart, it doesn’t take any effect.

Besides that: The products that I select for cross-sell aren’t the ones that show up in the product page.

#6

I added this line to child’s functions.php to get rid of the cross sells:

remove_action( ‘woocommerce_cart_collaterals’, ‘woocommerce_cross_sell_display’);

Thats the only solutions at the moment.

#7

Hello There,

Please take note that the related products, up-sells and cross-sells are all sorted randomly. For more details about this WooCommerce features, please check this out: https://docs.woocommerce.com/document/related-products-up-sells-and-cross-sells/

Hope this helps.

#8

Yup thanks. I guess you can close this thread altho the real problem isn’t solved.

Thanks!

#9

You’re welcome.

#10