Woocommerce products don't get added to cart

Support
#1

Hi,

Im experienced trouble on one of my clients woocommerce store. Everytime we try to add a product to the cart nothing shows up. No products is in there. The site was fine during all the test before initial release. But this problem has started to cause a lot of hassle. Please help out.

We are using PRO.

Best regards /Erik

#2

Hello @erik_ragnar,

Thanks for asking. :slight_smile:

I can’t replicate the issue on my end. I can see products added to the cart page. Please see screenshot. https://www.screencast.com/t/HnTdlgXE3Ac

Please try clearing browser cache and try loading website again.

Thanks.

#3

Hi Prasant,

Yes, i understand. The thing is that this error only occurs when the user initially visits the website. I did made some changes in the settings yesterday which could have improved the performance. But we still get reports from customers declaring they experience problems with the order flow.

Sometimes it works, sometimes it doesn’t. I think it might have to do with cache and the overall performance of the site.
Also, lot of customers do claim the issue is more likely to appear when visiting the site via phone.

#4

Hi There,

I’m a different staff and I could not reproduce your issue either. You may try enabling WP_DEBUG mode and then investigate your error logs.

Thanks!

#5

What about this? Why are these two files missing? And could it have something to do with this issue?

#6

Hey,

Your plugin might be damaged, please, exclude your Cornerstone and do the download from here: https://theme.co/apex/dashboard and install it again.

#7

Sorry, Im confused. The website is using PRO. You Will have to be more specific.

My client is currently bleeding a lot of money dur to order loss. We really need to get this ship running.

I can create a system user for you guys so you can access the server if you want to take a closer look. Please.

#8

Hello There,

Sorry for not having a clear response. I am another staff investigating your issue. This is my first time to visit your site. I even tried access your site using Incognito mode. I still could not replicate the issue like the other staff members. I can add a product to may cart and it is displaying when you visit the cart page. Please check out my screenshots:




You might be having a browsing cache issue. Please clear your browser cache or use private browsing mode and test your site again.

By the way, regarding this errors in Safari:

[Error] Failed to load resource: the server responded with a status of 404 (HTTP/2.0 404) (cs-body.js.map, line 0)
[Error] Failed to load resource: the server responded with a status of 404 (HTTP/2.0 404) (cs-head.js.map, line 0)

You can ignore this. Safari is looking for the source maps. Those errors are just missing sourcemaps. They are requested by developer tools when possible, but won’t interfere with anything.

Basically it’s a way to map a combined/minified file back to an unbuilt state. When you build for production, along with minifying and combining your JavaScript files, you generate a source map which holds information about your original files. When you query a certain line and column number in your generated JavaScript you can do a lookup in the source map which returns the original location.

You can toggle the source map. Please check out this link:

Hope this helps.