Woocommerce Product Table showing audio player in multiple columns instead of the configured columns

Support
#1

I have submitted a support request with Barn 2, but really I believe this to be a X theme issue, since when I switch to WP 2022, the products (audio clips) appear as they should, with a column for the “Listen Now” and column for the song title. In X - well, you can see at the below link.

https://georgeaspinallband.com/buy-the-music-2

#2

Hello @chill986,

Thanks for writing in!

I have tested the 3rd party shortcode: [product_table sort_by="menu_order"] on this page, https://georgeaspinallband.com/x-support-test. It appears that even when using the WP Editor, the output of the shortcode is not properly displaying. Since this shortcode is coming from the 3rd party plugin, WooCommerce Product Table from Barn2 Plugins, it is best that you contact the creators of the plugin and ask for further assistance. They should be able to guide you how you can get your issue resolved.

Thank you for your understanding.

#3

Ok thanks! I’ll wait for their response.

#4

You are most welcome, @chill986.

#5

I’m dead in the water on this, hoping you can provide additional assistance.

This is the response I got from Woocommerce Product Table support:

Hi Cindy,

Thank you for your patience on this issue.

We have looked into it. If you can remember, we have previously provided a code snippet a few years back to address this issue. That code is still active on your website. However, a recent update to the X theme likely included a change that causes the custom code to not work.

We checked and unfortunately, this time around, fixing the issue would require extensive investigation and testing with the X theme which we are not able to do.

My recommendation is to try to get in touch with the theme’s support and ask for assistance. Please ask why the standard audio and video shortcodes in WordPress are not displaying correctly. In our Product Table plugin, we call this JS function to initialize media in the table -

$( window.wp.mediaelement.initialize );

The function works well on most other themes. Perhaps there is some other function we can call on the X theme? Perhaps they can provide a way to make the standard shortcode for audio and video work.

I apologize I was not able to provide a more direct resolution to your issue as X is not one of our officially supported themes. If you have other questions or concerns, please let me know. Thank you.

#6

Hey @chill986,

I know this is hard but the best solution for theme-plugin conflicts is to find another solution like finding another media or audio player that doesn’t use the built-in WordPress mediaelement.

The reason for that is, though I’d post this conflict in our issue tracker so that it will be queued to be investigated by our development team, it would take time and we cannot guarantee a resolution for plugin conflicts.

If you have a backup of your site, you can wait for a while maybe there’d be a solution in one of the coming updates.

Thank you for understanding.

#8

Do you have one you could recommend that behaves well with X theme?

#9

Hey @chill986,

Regretfully, we haven’t tested an audio plugin so you will need to test out what’s available in the WordPress repository.

Thanks.

#10

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