Hi,
I am setting up my first WooCommerce Store. When I go to my X Theme Settings > WooCommerce, I am able to set the image size for the individual product pages and I can see the image display. When I go to the live site, the image no longer displays. I’m not sure why I cannot seem to get the images to display? Please see screenshots attached.
Here is the link: https://www.lionesslegion.com/lioness-legion-store/
Thanks!
Hi Kate,
Thank you for writing in, I see a lot of JS and CND errors on your site, please do the following.
If the issue persists, please provide us login credentials in a secure note so we can take a closer look.
Cheers!
Hi,
I have tried clearing my caching features and did a test and still cannot seem to resolve the issue. Can you please take a look? Credentials provided.
However, this is a LIVE website, please be aware of that when logging in and making changes! Thank you!
Hi Kate,
I just check your website and log in to your dashboard, the reason why your images is not displaying on your product page is because of the misconfiguration of your cache plugin (W3 Total Cache). When I tried to disable the W3 Total Cache plugin your product image is working fine, so the culprit is the W3 Total Cache plugin. Regretfully, third party implementation is outside the scope of our theme support, please ask help for a 3rd party developer to help you with your problem.
Hope that helps.
Thank you.
Hi,
I understand. Thank you for helping to find that is the issue. Do you have any documentation that you might know of that you can point me towards?
Hi Kate,
Please try clear all your caching features including that W3 Total Cache and see if that resolves the issue, if not, please follow that thread below, it might be related to your case.
Cheers!
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