Hello,
on these 3 websites WooCommerce Product Description Tab and Review Tab not showing on Chrome: pdpkapp.com / store.europlantsvivai.com / eurostore.europlantsvivai.com
It’s a strange situation because only on Desktop doesn’t work, while on Mobile work fine.
I mean always with Chrome.
With Safari work fine on both device.
Do you have any suggestion please?
Best Regards,
Mauro
Hey,
To investigate the problem, could you provide to us your WP credentials? This way we can see some settings.
Hello,
thank you for your replay.
The website is Live.
Regards,
Mauro
Hello,
some update from my side.
It’s not only WooCommerce Product and Reviews Tabs that doesn’t work on Chrome Desktop.
In my Home Page (https://pdpkapp.com/) doesn’t work too: Graphic Animation and Counter.
In my Blog (example http://blog.pdpkapp.com/cosa-pubblicare-sul-suo-blog-15-idee-di-contenuti-imperdibili/) Popovers doesn’t work too.
This situation is only on Chrome Desktop, on Mobile everything work fine.
Safari work fine too on both device.
Hope to hear from you soon.
Regards,
Mauro
Hey Mauro,
Thank you for the updates. I have logged in and figured out that issue. You are experiencing CORS issue because in your settings, it is not using https and yet your dashboard and site has been force to use https.
Please make sure that the Site URL and WordPress Address URL is using the https.
Hope this helps.
Hello,
thank you for you reply and for your advice.
I tried a first test:
At this time, my change on wp-config.php (https://codex.wordpress.org/Changing_The_Site_URL) don’t help me.
Do you have some guide that I can follow about CORS issue, please?
Best Regards,
Mauro
Hello,
some update again.
I tried today to disable some common plugin on these website.
If I disable Cornerstone, Product Description work on Chrome Desktop.
Of corse, I can’t deactivate Cornerstone…
Your suggestions are more than welcome.
Best Regards,
Mauro
Hi Mauro,
After checking again, it is MIXED CONTENT issue that is present and not CORS on other pages like home:
See this thread for guidance: https://theme.co/apex/forum/t/mixed-content-cornerstone-images/3566/6
Regarding the original issue, I have noticed that class active is not applied on the active tab. That class makes the tab content visible. See this: https://screencast-o-matic.com/watch/cbXIoQ2DdS
There’s something from your site that is preventing it from working. Not CORS anymore. Like those on homepage, those functionalities runs using JS. You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time. Since you have caching, note to clear cache before checking again. Let us know how this goes.
Hello Lely,
Thank you very much for you support.
At this time I tried again to deactivate all my plugin.
After testing, it seems to me that it is not a plugin problem that causes the error.
I will try again on these days hopefully to be able to get out from this situation.
Please, don’t close this topic, I will write some news about (good, I hope).
Best Regards,
Mauro
Hello Mauro,
Thanks for updating in! I have checked your site and it is still using http only.
I also seen that you are using CloudFlare. Please login to your CloudFlare account and purger your site. It is also important that you do not minify JS and CSS in your CloudFlare. For best results, please use this recommend CLoudFlare Settings: https://xthemetips.com/using-cloudflare-rocket-loader-with-x-pro-and-x5/928/
And by the way, I also noticed WP Supper Cache plugin was installed. You will have to always clear the plugin cache every time you update a settings or make edits to your posts/pages.
Please let us know how it goes.
Hello RueNel,
Thank you for you advice.
Finally a solve my issue.
It was Rocket Loader on CloudFlare.
I already follow the guide on: https://xthemetips.com/using-cloudflare-rocket-loader-with-x-pro-and-x5/928/
You can find it one my comment on last September.
But miss on image in this guide:
Best Regards,
Mauro
Hi There,
Glad things sorted out, we are delighted to assist you with this.
Cheers,
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