Woocommerce is not working

[MrsX]

hi, im having lots of issues with my website past week. And one of them being trouble with woocommerce.
I cannot click the button to put a product in my cart and in the checkout/ cart i cannot choose a payment option bc they are greyed out. see img. any thoughts? thank you!

[christian]

Hey @MrsX,

I think that is caused by a third-party plugin or a custom script because that I couldn’t replicate the issue you described in my test site. Please do the following steps and check if the issue persists after each step. This will provide us some insights as to what is the exact cause of the issue.

4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

5. If you’re using a child theme, switch to the parent theme.

6. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

7. If you’re using a caching plugin, clear all caches then temporarily deactivate your caching plugin and other optimization plugins. Also, clear your browser’s cache.

8. If you’re using a CDN, please clear the CDN’s cache and temporarily disable optimization services.

Only if none of that helps, give us WordPress Admin access in a Secure Note

Please remember to provide details in your first post to avoid delays.

@Themeco1

##How To Post A Support Question

When posting be as specific as possible in describing the issue. Simply saying “My site is broken” or “I did an update and now nothing works” is not helpful. List the issue in detail including any steps you have taken to troubleshoot and always remember to first test 3rd party plugins by deactivating them one by one and ensuring all caches have been emptied. The vast majority of issues we see can be resolved or at least identified by doing this.

Thanks.

[MrsX]

Thank you! It works again but now i have an error line on my product page:

Warning: A non-numeric value encountered in D:\appdata\IIS\vhosts\chrismuller.nl\httpdocs\wp-content\plugins\woocommerce\includes\wc-product-functions.php on line 871

thoughts?

[MrsX]

that warning also disappeared… solved… mmm

[christian]

We’re glad that the issue is now resolved.