Woocommerce gallery images distorted

[PoscoCreative]

Hello! I’m using Product Gallery Slider for WooCommerce for my product pages. It’s functioning properly but the images are being distorted in the viewer window. I’ve been searching for solutions and am not finding how to adjust the aspect ratio of the enlarged image that appears when you click on the thumbnail. What can I do to fix this?

Thank you!

[tristup]

Hi @PoscoCreative,

Thanks for reaching out.
The Coming Soon page is activated on your site and the page URL is not accessible. I would suggest you deactivate the Coming Soon or please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks

[PoscoCreative]

I have created an account for you, details are below.

[ruenel]

Hello @PoscoCreative,

Regretfully the given credentials are not working for us. Please double-check because the password seems incorrect.

Thanks.

[PoscoCreative]

Try this one.

[ruenel]

Hello @PoscoCreative,

I have logged in to your site and I was able to see the aspect ratio of the image in your product gallery. The plugin indeed is changing the dimensions of the image which is why it is distorted. Regretfully this is a 3rd party plugin and we do not have any control over it as the plugin is overriding the WooCommerce gallery feature. You may need to contact the creators of the plugin to get your issue resolved.

In the meantime, please use the default single product gallery which looks like this:

And if you remove this custom PHP code in your child theme’s functions.php file,

/**
 * Remove WooCommerce flexslider script & product gallery slider
 */

function wpb_wiz_after_theme_setup(){
	remove_theme_support( 'wc-product-gallery-slider' );
}
add_action( 'after_setup_theme', 'wpb_wiz_after_theme_setup', 99 );

You will have something like this:

Hope this helps.

[PoscoCreative]

Thank you for taking a look! I appreciate the advice.

[prakash_s]

Hello @PoscoCreative,

Glad that we were able to help you. Please feel free to open a new thread if you have any more queries.

Thanks