Woocommerce format issues on shop page

Support
#1

I have looked in the apex forum for info and found some css that has helped. I have read the Woocommerce support instructions for updating the shop page template, but cannot understand how to follow the instructions, as I’m not a developer. (https://docs.woocommerce.com/document/third-party-custom-theme-compatibility/)

I think if the shop page (archive-product.php) and the single-product.php page or the woocommerce.php could be set to use a page template with a container, it might solve my issue? I tried putting a copy of template-blank-1.php in the woocommerce plugin folder and naming it woocommerce.php, but that didn’t work.

Of lesser importance, but I’d really like to supress the page title so it doesn’t say 'TheShop" or change it to Events - since I’m only planning to sell event registrations.

I’m using a child theme, so I’m familar with adding a snippet of code to the functions.php file and/or adding custom css to overide, I just don’t know the code to add to make this change. I have spent HOURS pouring over the apex docs and the Woocommerce docs trying to solve this. I’m using the free version, so can’t get support from woocommerce.

I have created a user for themeco support if you need to login. The site is https://resonateyourideas.com/shop

#2

Hello @mizschmitty,

Thanks for writing in!

What do you want to change in your shop page? I would recommend that you remove any WooCommerce related template files in your child theme first.

Please be advised that you can tweak your shop page layout by going to the theme options,

  • Pro > Theme Options > Renew > Shop Options
  • Pro > Theme Options > WooCommerce > Shop

If the changes that you want were not covered in the theme options, please provide us a mock layout of how it should look like so we can have an idea of what you want in mind.

Best Regards.

#3

I have already adjusted the settings under - Pro > Theme Options > WooCommerce > Shop and they don’t seem to affect the issue I have.

I didn’t realize there was a setting under the Renew> Shop Options. That did fix the issue of the page title, so thank you for that!

I do not have any WooCommerce related template files in the child theme.

The second line of the products isn’t lining up, no matter how many products per line I adjust it to.

Also, on the single product page, the image is all the way on the far left with no margin. I’m thinking for both of these, if I could set the page template to be a container instead of full width/no container, it might resolve the issue.

#4

Hello @mizschmitty,

This issue usually caused by your custom WooCommerce template. To better assist you with your issue, kindly provide us access to your site so that we can check your settings. Please create a secure note with the following info:
– Link to your site
– WordPress Admin username / password
​
To know how to create a secure note, please check this out: https://theme.co/apex/forum/t/how-to-get-support/288

Cheers.

#5

Images are not showing on the shop page now. I added code to the functions.php to force samesite cookies to get rid of security warning messages, but I don’t know why that would affect images only on the shop page. I can’t think of any other changes I’ve made since they disappeared that would affect this.

#6

Hello @mizschmitty,

It seems that woocommerce.php file is missing in your parent Pro theme. Kindly re install Pro theme to make sure that there are no corrupt or missing file in the parent theme. You can do that by manually updating your Pro theme. Please check out “Manual Updates” from this documentation:

Kindly let us know how it goes.

#7

That solved it. Thank you!

#8

We are delighted to assist you with this.

Cheers!

#9

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