Woocommerce error on my website

[SmlMedia]

Error with products in woocommerce, dont appear anything also with the WP Cost Estimation & Payment Forms Builder plugin, they ask me for a license.

[ruenel]

Hello Chad,

Thanks for writing in! The issue could be caused by a plugin or in your child theme. Please check out this documentation to troubleshoot the most common issues:

• Testing For Theme Related Issue
• Testing For Plugin Conflict
• Theme Update
• Child Theme
• Increasing Php Memory Limit
• Disabling Cache
• Disabling Cdn
• Permalinks
• Version Compatibility

If nothing helps, you may provide access to your site so we can check it. You can create a secure note in your next reply with the following info:
– Link to your site
– WP login URL
– WP username
– WP password
– WP Administrator Role
- Confirmation that we can access and make changes to your site
​

To know how to create a secure note, please check this out: How The Forum Works

Best Regards.

[SmlMedia]

Thanks i already check. Its a plugin that you include inside your theme, is asking me for a license. WP Cost Estimation & Payment Forms Builder is the name. What i must to do?

[tristup]

Hi Chad,

Can you please deactivate the Estimation & Payment Forms plugin and check if that resolves the issue with the WooCommerce. If that resolves your issue, please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

If that does not resolve your issue, there might be something else is the reason behind your issue, and I will suggest you go through the common issue troubleshooting as suggested by my colleague in his previous post.

Thanks

[SmlMedia]

Ok i will do it

[tristup]

Hi Chad,

I have checked your website by activating the Estimation & Payment Forms plugin but didn’t find any issue. I would suggest you please provide any screenshot marked with the issue or any video that helps us to recognize the problem.

Thanks

[SmlMedia]

This is what happen when i active the plugin and try to see my orders. This is the screen, that s why i have to deactive… what is going on?

[tristup]

Hi Chad,

I have activated the said plugin and found the issue while editing the WooCommerce Order. I would suggest you add the debug setup in the wp-config.php file to log the errors into the file name debug.log inside the wp-content folder.

// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );

// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );

// Disable display of errors and warnings 
define( 'WP_DEBUG_DISPLAY', false );
//SET PHP INI DISPLAY ERROR FALSE
@ini_set( 'display_errors', 0 );

Please find the video that will help you to edit wp-config.php and add the above code : https://www.youtube.com/watch?v=3SDPTafEM8o
Please let us know the errors logged into the debud.log file for further investigation.

Thanks