WooCommerce Cart, Checkout, and My Account pages not displaying content

[mefken]

I have Pro , and the Cart, My Account, and Checkout pages in WooCommerce are not displaying correctly. They are pulling the page layout from my Books product page layout, including an “out of stock” label and the product tabs (I know it’s specifically the books product layout because the shipping info in the product tabs is the text for the books). They are not showing the cart, account, or checkout content they are supposed to. In Cornerstone, I get an error message that no preview is available and the content can’t be shown.

I don’t know how long this has been going on, but they were working fine previously. I can get the correct content to show in Cornerstone’s preview, but only by re-adding the cart shortcode. Even then, it doesn’t show correctly on the front end, and it resets if I refresh the Cornerstone preview page. (More details on that below.)

Here are the things I’ve already tried:

1. Deactivating ALL plug-ins except WooCommerce. This made no difference.

2. Contacting VillaTheme support to see if their Woocommerce Cart All In One plug-in could be causing an issue (since it’s the only alternate cart plug-in I use). They looked at it, and they also deactivated the plug-in, which made no difference. They said they can see that those three pages are not working, but they said that it wasn’t their plug-in causing the problem.

3. Creating a new test page (I tested using the Cart page, but the same problem persists for My Account and Checkout). When the test page is set to be the WooCommerce Cart page, the same problem happens.

When the test page is NOT set to be the official Cart page, I can only get the woocommerce_cart shortcode to work in Cornerstone’s preview by first deleting the shortcode, saving the page, and then reinserting the shortcode and saving the page. Then the content shows in preview. But it only shows until I refresh the preview, and then it returns to the error page. The content does NOT show on the front end.

I’ve made a video showing this entire process and will put the Dropbox link into a secure note for you.

4. Making sure my plug-ins and Pro theme are up to date.

5. Creating a test page in Wordpress instead of Cornerstone. I used Wordpress’s WooCommerce Cart block and set that page to be the Cart page in WooCommerce. It still showed the Books product page layout and no Cart content.

I don’t know what else to try for troubleshooting, so I’m hoping you are able to help. Thanks!

[ruenel]

Hello Meredith,

Thanks for providing detailed post information. You are having this issue because you have not created a default Woo single layout. You only have these:

I would recommend that you create one and see how it goes.

Kindly let us know how it goes.

[mefken]

Thanks for the reply, Ruenel. I am not sure where to assign a “default” Woo single layout. My understanding of Cornerstone’s layouts is that you create a layout and assign the product or pages you want that layout to be used for using the Conditions under the layout’s settings.

Here’s what those layouts are for:

The Product Page Books is my current default layout for all my products in the Books category. I have different information for shipping my books so I need a separate layout for that category. (See screen shot for the Conditions I have set)

The Product Page Other is for my products in non-Book categories. (See screen shot for the Conditions set for that layout)

The 2025 Product Page Books and 2025 Product Page Other are new layouts that I’m working on, but they haven’t been assigned yet. Consider them drafts at this point.

At your request, I did create a “Default Woo Single Layout” with these Conditions (see screenshot):

All Products
Category is not Books
Category is not Artwork
Category is not Candles

I had to add the Category exclusions to keep this layout from showing on my live site. This had absolutely NO effect on the Cart page. (See screenshots)

I added a Condition to this new “default” page of Cart Is Being Viewed. That did indeed show the new layout, but it still is not showing the Cart contents. I didn’t go through this process for My Account and Checkout because I am assuming it would be the same story there. (See screenshot)

Maybe I misunderstood your suggestion, but my problem isn’t the layout. I already designed the layout for that page in Cornerstone back when it was still working properly. You can see that layout in the previous video I gave you. My problem is that the Cart content itself is not showing, even though that page has a Raw Content element with the correct Cart shortcode in it. It is instead defaulting to whatever empty layout it is defaulting to.

I need help to find out why the content that is supposed to be called by the shortcode is not displaying and why I’m getting the “Uh-oh! No suitable preview area found” in Cornerstone when I try to edit the Cart page in Cornerstone.

Thanks for your assistance on this.

[ruenel]

Hello Meredith,

I have investigated the issue, and your conditions are the cause of it.

Category is Books OR
Category is Artwork OR
Category is not Candles

This means that if the page has not been categorized as Candles, this layout will be used to all Woo pages INCLUDING the cart, checkout, my account, and other Woo Single pages. Removing the “Category is not Candles” condition should resolved your issue. I already tested this on your site.

The correct way of assigning a Woo Single Layout to the products is to use this:

By having the “All Products”, other pages will not be affected. Only the product pages.

Hope this makes sense.

[mefken]

Thank you, Runel! I followed your instructions for how to set the conditions on the product layouts, and the Cart, My Account, and Checkout pages are now displaying properly on the front end.

The Checkout page is still not displaying in Preview. Instead, I get the following error message:

But I don’t know if that is a different problem, or something related to this that I haven’t corrected yet, or if that page has never been available in Preview.

The checkout page is working on the front end, though.

Thank you so much for your help and explanations!

[ruenel]

Hello Meredith,

You must have already resolved the issue. When I loaded your “Checkout” page in the builder, it displays fine on my end.

If you are still experiencing the issue, try using private browsing mode or try another browser, such as Microsoft Edge or Brave.

Best Regards.

[mefken]

Hi Ruenel–I’m glad you were able to display the checkout page in Cornerstone on your end, but I definitely still can’t on my end. I tried in Safari as well as Incognito in Chrome (see screenshots) and am still getting the same error message for both.

It’s fine for now because I don’t need to edit that page, and it’s working fine on the front end. But it would be nice to have it display in Cornerstone in case I want to make any changes in the future.

[tristup]

Hi Meredith,

I have checked the Checkout page in Chrome and it loads perfectly in the Cornerstone.

If it is still not loading at your end, there might be a cache issue as the reason behind your problem. I would suggest you check once by clearing all types of cache, including the System Cache from Cornerstone > Settings > System > Clear System Cache, and check in the incognito/private mode of the browser.

I would also suggest you check if any extensions are installed in your browsers, which might be one of the reasons behind your problem. You can check it in a different browser on a different computer.

Hope it helps.
Thanks

[Nate_Sheridan]

Hi Mefken.

Looks like your previewing the wrong page in Cornerstone.
Click the icon to the left of the green save button. Frome the ‘preview’ option, select the page youre working on. In this case it would be ‘cart’.

Hope this helps

[mefken]

Hi all–

I tried clearing caches. I also could not do anything with changing the preview in Cornerstone as that is not an option with the Checkout page. (Nate–I am not trying to view the Cart page. I am trying to view the Checkout page.) See screenshot:

I did, however, try logging in using the login I’ve given you instead of my own admin login. And with your login, the page displays correctly in Cornerstone’s preview.

I’m not sure why that would be, but it’s apparently something to do with my admin login into Wordpress, and not the browser or anything else. It’s annoying, and if anyone knows what might be causing it, I’d be grateful for a solution. But also, at least if I absolutely need to change something on that page, I can log in using the login I made for you and it should work ok.

[ruenel]

Hello Meredith,

I can still load the checkout page with no issue:

The given access and your WP user account are Administrator accounts. It is just weird that the issue occurred in your access. Is this a multisite set where your WP access is a SuperAdmin?

Thanks.

[mefken]

Hi Rue–no it’s not a multisite. It’s just my own website. I agree–it is weird! I considered just seeing if I could create a new WP admin account, but I don’t know what all I might have to update or change around the site if I do that.

Would it help you to log in as me? I could change my password and put it into a private note. But I wouldn’t want any of you to waste your time on it if it’s just a weird thing on my end that you wouldn’t be able to help with. It would be nice to understand what is happening, but also, it’s not super critical at this point.

[ruenel]

Hey Meredith,

Please provide us with your Admin user so we can test that out as well.

Cheers.

[mefken]

I have added it to a secure note here as well as at the bottom of the original secure note. Good luck!

[ruenel]

Hello Meredith,

I have logged in using your admin account. I was able to replicate the issue. The checkout page did not load during my test. I log out and use the “Support” user account. On this account, there was no issue loading the checkout page in the builder. I am not sure why this is happening. I even cleared all the caches and checked the debug log. I could not find a clue that leads to the issue. I will continue checking. In the meantime, create a new admin account that you will be using.

Best Regards.