Woo Subscriptions Auto Renew Toggle Missing

[bill_hodgson]

Hello,

I have Woo Subscriptions installed, and the default behaviour is for Subscriptions to auto renew. In the Subscriptions page for a customer, there should be a toggle to allow them to switch off the auto-renew but this isn’t showing.

Here’s the background info: https://woocommerce.com/document/subscriptions/customers-view/

Site is: https://devhps.site

Any ideas? Bill.

[tristup]

Hi Bill,

Thanks for reaching out.
There might be some different reasons behind your reason, I would like to suggest troubleshooting the following common issue to help us to recognize the reason.

1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.Child Theme Related issue ** if you activate it
5.CSS/JS Customization
6.Disabling Cache
7.Disabling CDN

If you discover that an issue is coming from custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
I would also request that you activate any of the default themes, like TwentyTwenty, and check if the issue persists or not. If the issue persists, please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks

[bill_hodgson]

Thanks. I proved it wasn’t the theme. It seems that for a Subscription product

A) Don’t have an expiry date e.g. “never expire”
B) Can’t be applied retrospectively, you need to buy the product once that setting is done

It’s showing up now.

Bill.

[tristup]

Hi Bill,

Glad that we are able to guide you on this.

Thanks