Woo Commerce causes Internal Service Error, Any Suggestions?
Hello There,
Thanks for writing in! In most cases, you have have exhausted your memory limit when you activate WooCommerce plugin. We recommend that you increase your memory allocated to PHP. To increase it, please edit your wp-config.php file and insert these lines:
define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );
You can add it before the line
/*That's all, stop editing! Happy Blogging. */
We would loved to know if this has work for you. Thank you.
So I increased the memory limits in the config.php file. I then reactivated the woo commerce plugin. When trying to navigate to “edit in pro” functions I get the following error:
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, cgiadmin@yourhostingaccount.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.
I then deactivated the woo commerce plugin and everything worked again.
Hi there,
On the same file, find the WP_DEBUG line and set it to true.
Save the file then go back to your site and it should give you more information about the error.
From the error message, you will get an idea what is causing the issue.
If you’re not sure what the error means, kindly post the error here so that we can provide some suggestion.
Thank you.
So, I have not solved the problem yet, but interestingly, I installed a plugin called Photo Gallery and I had the same problem and 500 error.
Hi,
The 500 Internal Server Error is a very general HTTP status code that means something has gone wrong on the website’s server.
Can you confirm that you have set wp_debug to true. Setting to true should give you more information about the error.
I am sorry but we cannot help if we don’t know what the real error is.
If no error is displaying you can also check error logs in your server or contact your hosting provider and request them to check it for you.
Thanks
Where is the wp_debug file?
Hello @cpstei,
Please turn on WP_DEBUG in wp-config.php file. You will need to use FTP softwares like Filezilla to download wp-config.php. After that open the file and in that change the values of define( 'WP_DEBUG', false ); to define( 'WP_DEBUG', true );. To learn more about WP_DEBUG, please take a look at following article.
To get started with Filezilla, please take a look at following tutorial.
https://www.tipsandtricks-hq.com/how-to-use-filezilla-with-wordpress-8956
Thanks.
Hello There,
When the debug mode is already turn on, instead of seeing an Error 500, you will see a PHP error message which displays a more detailed information about the error.
To better assist you with this issue, please provide us access to your site and ftp details so that we can investigate and finally fixed the issue for you.
Best Regards.
Hello There,
Regretfully the given credentials is not working for us.
Please check the secure note.
Hi @cpstei,
The credentials are working now, but before I’ll activate them, would you mind providing your FTP login credentials too? So I could deactivate them once I’m done testing. And are you on shared hosting? Your site is a bit slow when I load it.
Thanks!
Hi Christopher,
Since you’re on shared hosting environment, you cannot increase your memory limit as your hosting provider not allowing to do so.
I have checked your server configurations and it seems to be alright. If you can switch to a different PHP version between v5.6.x and v7.2.x through your control panel, could you please switch to a different version and test it again to see if you’re getting the same error.
If you’re still having issues, provide us with your control panel login credentials as well so that we can investigate your issue further.
Thanks!
Hello There,
Your cpanel login details is still invalid.
Please double check it so that we can log in and resolve the issue.
Thanks.
I checked on the credentials. What I gave you in the secure note was correct. You need to log into the host first. Fastcomet. Same credentials.
Update: I deactivated Mojo Marketplace plugin and problem solved.
Glad you sorted things out and thank you for sharing what was causing the issue.
Cheers!
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