Woo Checkout Editor field value not visible

[kshibata]

Hello,

I’m creating custom fields in the Woo Checkout Editor and I’ve come across two issues:

1. Custom checkout fields that are “optional” in the frontend are not being received in the backend. Answers come back blank
2. Custom checkout fields that are “required” in the frontend, even through they are answered, scrolls back to the top and asks to enter a response.

Can you please assist?
Thank you.

[lely]

Hi @kshibata,

On checkout page, I found the following error:
Uncaught IntegrationError: Please call Stripe() with your publishable key. You used an empty string.
Can we fixed that first. Please check this thread as guidance. Please check and get back to us once that issue is sorted to out. Thank you.

[kshibata]

Hi. Thank you. I tried the process recommended in the thread you provided, but still having the issue so I contacted Stripe and they provided the following:
“So here’s what we found: since you site was built on top of a blogging platform that has been designed to format text for blog posts.
In adding the Stripe code, it adds paragraph tags “< p >” wherever it detects a line break, resulting in a broken button.
We suggest to remove all empty lines from the pasteable Stripe code.”

Do you think this is the issue and can you help me sort out how to do that?
Thank you again

[ruenel]

Hello @kshibata,

The error is coming from Restrict Content Pro plugin.

It is best that you contact the creators of this plugin. They should be able to give you the right respond the the Stripe error.

Kindly let us know how it goes.

[kshibata]

Hello @RueNel,

Thank you for your guidance with this. I was able to resolve that error.

I’m still having the original issues… can you please help resolve?

Thank you again.

[christian]

Hey @kshibata,

I logged in to your site and I saw you’re using Woo Checkout Editor 2.2.1 and WooCommerce 3.8.1. I suspected that this might be a version compatibility issue but to be sure and save us some back and forth, I tested the setup in my site and I couldn’t replicate the issue you described.

The optional checkout fields were successfully added in the backend/order and the required field didn’t ask for a response when answered correctly.

I now suspect that the issue is likely being coming from one of the third-party plugins in your site. Since it’s a live site, I didn’t test for a plugin conflict because that would interrupt your business operation in your live site.

With that said, I’d recommend you copy your site to a staging server and deactivate all third-party plugins in the staging site and test checking out again. This will quickly tell if one of the third-party plugins is causing the issue.

Thanks.