Wont update changes

Support
#1

Hey guys, please why my X theme wont make changes and still showing old and fixed copy of my website?

I tried all that stuff:

  1. Clear browser / WP cache
  2. disabled all plugins
  3. disabled cloudflare on my site
  4. changed to different theme

I also noticed that changes are showing only when I’m logged in, but when I log out, its still fixed old copy without change… as in the classic window same as in incognito mode…

I know that’s maybe not something that concerns the X, but I’m really looking for some quick help from anyone, cause I was approved by Ezoic today and this happened… Maybe the reason is that I integrated Ezoic with my Cloudflare account? There is about 10+ different DNS from Ezoic… but when I disabling Cloudflare completely then it’s no a problem of CF? Don’t bother to reply with details, just I need to know where I have to search for the issue…

thanks if u can provide some hint about that

#2

Hi Viliam,

Thank you for writing in,

That commonly has something to do with a caching, disabling/deactivating the caching plugin/feature does not always mean clearing the cache. Please activate all your caching plugins again and CLEAR EVERYTHING.

And Purge your Cloudflare cache directly on your CF dashboard (not from a plugin)

Purging cached resources from Cloudflare

Hope it helps,
Cheers!

#3

That’s first thing I did, as I said, I cleared WP cache in the 1. step, also purged in the CF, my mate said that Ezoic (Ad Network) is the root of problem - what you think ?

There is something like Cloudflare Integration through Ezoic, so when I activate it, it add about 10 more DNS records that showing status - Proxied. I’m confused as they said that problem isn’t on their end…

Any advice would be good now, as I changed for the new theme and its still showing old theme, but when I’m logged in, it’s showing updated changes…

Thanks a lot

Here I had similar problems, followed that, but this time it wont work…

If you can just check that to make some fast tweak / fix? Don’t spend whole time about that, thanks x)

#4

Hello Viliam,

To better assist you with your issue, kindly provide us access to your site so that we can check your settings. Please create a secure note with the following info:
– Link to your site
– WordPress Admin username / password
​
To know how to create a secure note, please check this out: https://theme.co/apex/forum/t/how-to-get-support/288

Regards.

#5

Hello again, I remember as I removed the Theme from the root in the SFTP without uninstalled it, and I think that this is problem why my site can’t show changes

Also changed permissions in the “wp-content” where I followed one tutorial… seems to be bad choice

ok I sharing secure info

#6

Hey Viliam,

Please refer to this thread:

Thanks.

#7

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