Wistia Video Player Controls Missing in Posts with oEmbed

[zackzen]

Hello,

Recently all our oEmbed videos on all blog posts suddenly removed the player controls when viewing the unplayed video, or when playing the video.

I’ve tried turning all plugins off and updated X Theme and Cornerstone to the latest versions and nothing is fixing it so far.

You can see an example here:

This Twisty Tricky Move Will Benefit Your Whole Body - Pilates Tonic Chattanooga

Any ideas?

Thanks!

-Zack

[ruenel]

Hello Zack,

Thanks for writing in! After doing the updates, always remember to clear all caches since you are using WP Rocket so that the code from the latest release is always in use. This will help you to avoid any potential errors. And please clear your browser cache too. You may use private browsing mode in testing your site to make sure that you are viewing the latest codes from the updates and not the cached version in your browser.

This links might help:

• https://docs.wp-rocket.me/article/133-manually-clear-wp-rocket-cache
• https://docs.wp-rocket.me/article/53-clear-wp-rocket-cache

If nothing is helping, provide us access to your site so that we can check your settings. Please create a secure note with the following info:
– Link to your site
– WP login URL
– WP username
– WP password
– WP Administrator Role
- Confirmation that we can access and make changes to your site
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To know how to create a secure note, please check this out: How The Forum Works

Best Regards.