Wistia video not displaying

manuelmartinez · February 14, 2018, 11:49am

Hi,

I have an embed code from Wistia and although I can see the video in the Pro edit preview, once I publish the video I see only blank space. Please let me know how I can address this issue.

Many thanks

Joao · February 14, 2018, 3:21pm

Hi There,

Please provide your URL so we can take a closer look

Thanks!

Mansour · February 16, 2018, 5:22am

I’m having the same issue. Site is at https://www.connectall.com/resources/videos/

rad · February 16, 2018, 1:30pm

Hi there,

Please try adding your Wistia video within text or raw element instead of content area element. Or, with the video embed element.

Thanks!

Mansour · February 19, 2018, 6:32am

Thanks for the response.

It is now currently working in raw element.

FYI, I had the embed code in the video element prior to this for quite a while and it worked reliably. It now does not work in Video, Content or Text. I even tried embedding some part of the JS on the page level in case any part of the script was getting stripped on save. That didn’t work either.

christopher · February 19, 2018, 8:05am

Hi there,

The only element now which does not strip the HTML content and you can use that for sure is the Raw Content element. The Video Embed element is mostly suitable for iFrame based video controls.

Thank you.

manuelmartinez · February 20, 2018, 2:16pm

Hi, I don’t want to publish it empty, though. I can see the video working fine in the preview mode but not once on the site. Let me play around with the raw option and let you know if I have any more issues.

jade · February 20, 2018, 4:32pm

Let us know how it goes.

manuelmartinez · February 21, 2018, 4:05pm

Yes it works now, thanks.

As a follow up question, I have set the width of the video but it keeps scaling up to 100% of the content area - https://manuelmartinez.biz/speaking - any recommendations to keep the video to the width I have specified?

ruenel · February 21, 2018, 11:59pm

Hello There,

The video size is exactly displaying the width it has specified to as 1200px by 657px.

Please edit your embed code or change the embed code and use a smaller video dimension.

Please let us know how it goes.

manuelmartinez · February 22, 2018, 9:35pm

Darn - must have missed that completely. Sorry about that, let me have a look and see what I can do to sort it. Thanks a lot

ruenel · February 22, 2018, 11:15pm

You’re welcome!
We’re glad we were able to help you out.

system · March 4, 2018, 11:15pm

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