Why is the footer white when it is charcoal when editing?

[BowlsNewZealand]

Hi there
There is one page of our new website that when viewing in Cornerstone shows the global footer as white on white yet when we go to edit that page it is the correct colour charcoal - what do we need to do to fix this please?
Thanks

[ruenel]

Hello Julie,

Thanks for writing in! Please provide us with the URL of the page so that we can inspect it. I have a hunch that you have just inserted an invalid HTML code that has caused the issue. Please check the HTML inserted in the page content.

Best Regards.

[BowlsNewZealand]

https://new22.bowlsnewzealand.co.nz/high-performance-hub/

[tristup]

Hi Julie,

I have checked your website and found that you are using the X version 10.2.9 whereas the Cornerstone version is 7.3.7. I would suggest you update the X by following the below steps.

1. Delete the existing Cornerstone.
2. Update the X theme to the latest version on automatic updates
3. After the X theme is updated, use the link in the dashboard to automatically install the Cornerstone. It will be on the latest version

And check if that resolves your problem or not. If not, please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks

[BowlsNewZealand]

I cannot see how to delete Cornerstone? What steps do we need to take?

Thanks

[ruenel]

Hello Julie,

Thanks for updating in! Please go to the Plugins section in your WP dashboard. Deactivate the Cornerstone plugin and you can then delete it.

Cheers.

[BowlsNewZealand]

OK so deactivated and deleted Cornerstone - reinstalled latest version and the problem with the footer showing in white is still there

https://new22.bowlsnewzealand.co.nz/high-performance-hub/

When I go to Cornerstone to the edit page it shows as charcoal

Thanks

[tristup]

Hi Julie,

It seems that you have updated the Cornerstone to its latest version i.e. 7.3.8, whereas the X is still in 10.3.7. The problem you are having might be due to that. I would suggest you again

to update the Cornerstone after updating the X, by following the below steps.

1. Delete the existing Cornerstone.
2. Update the X theme to the latest version on automatic updates
3. After the X theme is updated, use the link in the dashboard to automatically install the Cornerstone. It will be the latest version.

Hope it helps.
Thanks

[BowlsNewZealand]

Have done that and it is still showing as a white footer on the page

https://new22.bowlsnewzealand.co.nz/high-performance-hub/

[marc_a]

Hey Julie,

I’ve checked the inspect element and there’s a default background white color set in the renew.css file. To fix your issue, please add this CSS code in your Global CSS.

footer.x-colophon.top {
	background-color: #2a343c;
}

After adding that CSS code it should look like this one:

Please note that custom CSS code is outside the scope of our support. Issues that might arise from the use of custom CSS code and further enhancements should be directed to a third-party developer or you can avail One where we can answer questions outside of the features of our theme.

Hope that helps and thank you for understanding.