Why has my Pro edit page look like this (Very new user)

Support
#1

image
image702×1564 40.7 KB

#2

Hi Steve,

Unfortunately, the given credentials are not working. Can you please check and send it once again.

Thanks

#3

Hi This is the one I use. zdJQz!YhOU2kXmkl(duiRF

#4

Hi Steve,

Still not working on our end! I suggest that you double check and update it with the correct one.

Thank you.

#5

Hi this is my password and sign on I have checked again

#6

Hello Steve,

The given credentials still do not work for us.

Please double-check. Thanks.

#8

Hi Steve,

At last, the credentials worked, and we can check your issue through the WordPress admin dashboard. It might be an improper installation of the Pro, I would suggest you deactivate and delete the Pro and re-install the version by downloading from your Themeco account and check if that resolves your issue.

If that does not resolve the issue, there might be some different reasons behind your issue, I would like to suggest troubleshoot the following common issue to help us to recognize the reason.

1.Plugin Conflict
2.Theme Update related issue
3.CSS/JS Customization
4.Increasing PHP Memory Limit

If none of the above works, please copy your live site to a staging server so we could troubleshoot freely without breaking your live site.
And give us access in the secure note including:
– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

secure-note
secure-note1040×250 15.3 KB

Thanks

#9

Thanks looks like it used to

#10

Hi Steve,

You’re welcome! If you have any other concerns or clarifications regarding our theme features, feel free to open up a new thread.

Thank you.

#11

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