White Screen - Broken Site after Wordpress Update

[gjuum2012]

Wordpress updated itself automatically to Version 4.8 yesterday and since then the homepage is a blank white page and not working properly. I downgraded Wordpress to 7.5 and activated debug mode. I’m getting the errors:

Notice: Template file is missing for `visibility` shortcode. Make sure you have `wp-content/themes/your_theme/vc_templates/visibility.php` file in your theme folder. in /home/gjuum/www/wp-content/plugins/js_composer/include/classes/shortcodes/shortcodes.php on line 477

Notice: Template file is missing for `visibility` shortcode. Make sure you have `wp-content/themes/your_theme/vc_templates/visibility.php` file in your theme folder. in /home/gjuum/www/wp-content/plugins/js_composer/include/classes/shortcodes/shortcodes.php on line 477

Notice: Template file is missing for `visibility` shortcode. Make sure you have `wp-content/themes/your_theme/vc_templates/visibility.php` file in your theme folder. in /home/gjuum/www/wp-content/plugins/js_composer/include/classes/shortcodes/shortcodes.php on line 477

Notice: Template file is missing for `visibility` shortcode. Make sure you have `wp-content/themes/your_theme/vc_templates/visibility.php` file in your theme folder. in /home/gjuum/www/wp-content/plugins/js_composer/include/classes/shortcodes/shortcodes.php on line 477

I tried to re-install cornerstone and visual composer and deactivated all plugins to narrow down the errors but still the problem remains. Also i re-validated the theme and plugins and re-installed wordpress and the theme itself but the problem prevails and I am starting to become desperate

Please help me out (preferably with more than “Install Cornerstone” again. Hoping for a answer that can fix my problem.

Many Thanks in advance!

[Jack]

Hi there @gjuum2012,

Thanks for writing in!

Could you please supply some WordPress Login and FTP details in a secure note please?

We can then take a closer look at this for you.

Thanks!

[Jack]

Hi there @gjuum2012,

Thanks for writing in! I’ve taken a look and it appears the primary issue is with the Visual Composer visibility being used. Taking the visibility off allows the page to work correctly.

Visibility should be working fine though, apart from updating WordPress has anything else recently changed on the site? Can you check if the site works correctly by switching to something like the Twenty Seventeen theme and seeing if the page loads correctly?

Thanks!

[gjuum2012]

Hey Jack!

Many thanks for your support! When I change into another theme, everything is displayed normally.
Do you know what to do to fix the visibility issue? Re-installing doesn’t work. Maybe it is a error within the Visual Composer Plugin?

Help would be greatly appreciated X

[ruenel]

Hey There,
​
​To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

To do this, you can create a secure note with the following info:
– Link to your site
– WordPress Admin username / password
​
Thank you.

[christian]

Please switch to X so we could see the issue.

Thanks.

[gjuum2012]

okay i did so. Were you able to identify the problem? I really don"t know what to do at this point.

[nabeel]

Hi again,

I’ve done some tests and it seems like your page’s content got corrupted during this process. Can you please try re-creating this page, this should work.

Let us know how this goes!