White Sceen After Install and Active Theme

[atulgpandya]

Hello

We install Theme and it broken website all front and backend have a white screen now

How to fix it

Regards
Atul

[jade]

Hi Atul,

You can login through FTP then edit the wp-config.php file and find the line: define( 'WP_DEBUG', false );. Set it to true then save the file. Log back in the admin area and you should be able to see some more error information when you redo the steps you are having issues with.

If you are getting an error message that suggests: Fatal error: Allowed memory size of xxxxx bytes exhausted, it means that you need to have the PHP memory limit of your site increased.

To do this, please edit your wp-config.php file and insert these lines:

    define( 'WP_MEMORY_LIMIT', '256M' );
    define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line
/*That's all, stop editing! Happy Blogging. */

In case the issue persists, please try to get in touch with your hosting provider and confirm to them that your PHP memory limit is increased.

If you are still having an issue, please provide us with the admin details of your site in a Secure Note so that we can check this further.

[atulgpandya]

Hello

Please Go Through FTP Details we have Sent you

As of now we gone through your feedback but not sucess

Regards
Atul

[mldarshana]

Hi Atul,

It seems that you have replaced WordPress login credentials with your FTP credentials. We need both information to check your issues further.

However when checking through your FTP, I have enabled your error log and WP_DEBUG mode but it does not throw any errors. I would suggest you to contact your hosting provider with regard to this issue and they should be able to fix it for you.

Thanks!

[atulgpandya]

Hello

Chk wp admin Details Again Sending

Regards
Atul

[rad]

Hi Atul,

There is no error being logged, so I did a trial and error of deactivating the theme and plugin. And this is not due to X theme and cornerstone.

It’s all due to Gravityforms AutoComplete plugin, I went ahead and deactivated it and your site front and admin are now accessible.

Please make sure to note the plugins you’re updating or installing so you have the record of the last action or plugin that possibly cause issues.

Thanks!