White Label Settings No Longer Working

[dcc]

Hi Guys,

I’ve noticed on 2 sites now that white label is no longer working. I noticed this on one site last week and have just found the same issue on another.
Each are:

• Up to date using the latest version 4.3.3
• On different servers

Hope you can help.

Kind regards,

Claire

[tristup]

Hi Claire,

Thanks for reaching out.
I have checked the White Lable extension and found the settings are working properly. There might be some different reasons behind your issue, I would like to suggest troubleshoot the following common issue to help us to recognize the reason.

1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.Child Theme Related issue ** if you have activated it.
5.CSS/JS Customization
6.Disabling Cache

If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
If none of the above helps, please reshare the login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks