Where Did My Footer Go?

Support
#1

Hello,

My footer works on the site americanwealth.io (password is #Client1), but I can’t figure out where to go to edit it!! I have a child theme installed and the footer appears on the site. When I click on customize nothing shows up. What am I doing wrong?

#2

Hi @thorn021,

Thanks for writing in.

To customize your footer, check Appearance > customizer > Footer.

If still not there, please share us your admin credentials in a secure note so we could check your setup closer.

Thanks.

#3

I can’t open anything in the customizer… I don’t know why.

#4

Hi there,

You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Let us know how it goes!

#5

I tried deactivating the plugins and reactivating them, but that didn’t work.

#6

I also clicked publish thinking that would reset things. And, now I’m missing content from my footer. I’m so frustrated.

#7

Hi,

You can edit it under X > Launch > Options > Footer

#8

Ok, thanks that helped!

I’m also having an issue with an icon inline with my social media icons. “broker check”

Can you please help?

Also, my address is gone…

#9

I paid someone to do the footer and they are currently un responisve.

Here is my backup: http://americanwealth.academweb.com/.

http://americanwealth.academweb.com/wp-admin/

same login creditials as above.

#10

Hello There,

This is what I am seeing when I checked your site:

When you hover the “Broken Check” for the first time, you will not see the image right away because it is using a quick large image file. http://americanwealth.academweb.com//wp-content/uploads/2017/06/logo_bcb.png, http://americanwealth.academweb.com//wp-content/uploads/2017/06/logo_bc.png

I would recommend that you resize to at least 300 pixel wide and upload it again so that it will load faster.

Hope this helps.

#11

That footer is my backup.

I’m trying to figure out how to configure americanwealth.io so that it looks the same.

Can you please help?

#12

Hello There,

i have checked your site and I can see your Footer settings in the customizer. Please check it out: http://prntscr.com/g9wnya

You may go to Appearance > Customize > Footer or use X > Launch > Options > Footer.

The site: http://americanwealth.academweb.com/ has a different footer because it has been customized. A custom footer templates were added in the child theme. Please make sure that you are using the same child theme in http://americanwealth.io/ and http://americanwealth.academweb.com/. If you already did, then the versions of X in both site is not the same. Please find this wp-footer.php file in your child theme’s folder wp-content/themes/x-child/framework/views/ethos/ and moved it to the its location new location wp-content/themes/x-child/framework/legacy/cranium/footers/views/ethos/ because in X5.1.1 we have made some changes in the X template system.

Please let us know how it goes.

#15

Thank you so much for your help! I am getting closer to the problem.

Here is what I know. My child theme is enabled. And, I’ve found the footer.php file on the server. Please see the attached and tell me if there is something wrong with this code.
?>

<?php x_get_view( x_get_stack(), 'wp', 'footer' ); ?>

#16

Hello There,

Thanks for the information. There is nothing wrong with the code. It is a bunch of javascript code added to display the elements in your footer. Unless otherwise this codes does not display the elements correctly, then there is a need to remove this code and have an alternative solution. I understand that you paid someone to add this and if this does not serve your desired modification then please create a mock layout for us to have a clear idea of what you want to have for your footer.

Cheers.

#17

I finally figured it out…

After uploading what seemed to be the right footer code in a php file to the hosting platform and not seeing it display on my site.

I decided to copy and paste the same code to the additional content section on the footer options menu in the customizer.

That worked.

#18

Glad to hear it’s sorted now.

Cheers!