All of a sudden, we’re getting a weird error in Pro where the work screen is splitting in two. Same thing has happened for two different users located in different locations using different browsers. How do we fix this? Many thanks!
Hi @jrhendricks,
This is really weird, can you please make sure that you are using the latest version of Pro? If not, please update it to its latest version and check if that resolves your problem. If not, please provide login credentials for your site in a secure note to examine it further, including:
– WordPress Site URL & Login URL
– WordPress Admin username/password
To create a secure note, click the key icon underneath any of your posts.
Thanks
hey there, I have the exact same problem.
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Thanks, @tristup. This problem is happening on three of our websites with three separate installs of Pro. We updated everything a week or two back after the problems with updating to WP 6.2. On all of these sites we are running Wordpress 6.2. I just updated Pro from 6.1.10 to 6.2.1. The problems are persisting and there are some new ones this morning. Please see this page live: https://climate.earthathome.org/other-resources/sugar-maples-climate-change/. In Cornerstone, only the header images and title are visible.
We are getting this exact same error on one of our other properties as well, along with the split screen problem that I shared yesterday.
I’m going to share login credentials with you for all three properties in a few minutes.
Hi @jrhendricks,
I discussed with our lead developer Charlie on this. And he suggested to copy your live site to a staging server and deactivate all the plugins to check if that resolves your problem or not. If not, please provide login credentials of your staging site in a secure note to examine it further.
Thanks
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@tristup Thanks. We’ll give this a try tomorrow and then be back in touch if we cannot resolve the issue.
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