Wedding Demo Slider "Record not found"

Support
#1

I have installed the Wedding demo on a new WP install and the home page doesn’t show any content other than “Record not found”. I had the exact same experience with a new install of the App demo on another new site.

I know that the Slider Revolution plugin is the issue because the site works fine (minus the slider) when it is disabled.

I’ve seen support guide people to a Dropbox file to install the slider file that is missing (but I haven’t seen a DB link for the Wedding demo).

It seems odd that the demos don’t come with the slider file that is needed for them to work. Two questions:

  1. Is there a fix for this to get the demos to work properly?
  2. If needed, is there a download for the wedding slider?

Here’s a link to the site where I just installed the demo. I can provide login info if needed. http://demos.bigbluedesigns.com/church1/

#2

I am going to continue working on the site, so for the moment I am installing the file provided for the App demo - but I may remove Slider Rev totally for the moment on this project. Not sure yet. But I do want to discover a solution for this issue with the demos. Thanks!

#3

Hello There,

Thanks for writing in! The “Record not found” issue usually happens when you have imported the demo content while Revolution Slider is not installed or deactivated. You will have to make sure that the plugins use in the demo content is active so that the plugin demo data like the Wedding Slider demo will also gets imported.

Please let us know how it goes.

#4

Thank you for your reply.

I have installed the Wedding demo and the App demo (separate installations) with Slider Rev installed and activated both before and after importing the demo with no effect. No matter which way I do it, the site crashes when Slider Rev is activated and works fine when it is not.

#5

I am having the same problem with the App demo. If this is known to be an issue, would it not help if there was some instruction about what plugins to activate before installing demo content? Maybe I missed such instructions, but it appears as if you leave users to guess what pluggins are needed to support a particular theme demo.

#6

Hello There,

It seems that the Rev Slider is active, your PHP memory limit is exhausted. We recommend that you increase your memory allocated to PHP. You can check this warning in WooCommerce > System Status > WordPress Environment > WP Memory Limit. To increase it, please edit your wp-config.php file and insert these lines:

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

We would loved to know if this has work for you. Thank you.

#7

Lines added. No change. I still get “record not found” as soon as I activate Slider Revolution and the rest of the home page content doesn’t show.

Since posting, I have tried the Non-Profit demo as well on a fresh install. I tried it two ways. First by installing and activating Slider Rev first and then the demo - and next the other way around.

Exact same result. Well, not exact. This is worse because the nav and everything else is gone on the home page as well.

http://demos.bigbluedesigns.com/church4/

I also had a friend try on a completely different host, location, license, etc - same results.

#8

Hello There,

"record not found" means that the slider does not exist yet. Which slider needs to be installed? Please download the needed slider and import it to your WP installation. You can get it from here: https://www.dropbox.com/sh/4hk8ptker54t21a/AAAZvM6V9wkVyKqYH2HJ94zPa?dl=0

To know how you can import the slider, please check this out:
https://www.themepunch.com/revslider-doc/import-export-replace/

Hope this helps.