Website times-out when working within XTheme

[jennetcetera]

Hello – Often when I am working on my XTheme site, the full site will time out. I have contacted my host, and they simply told me to clear my caches, but I feel like that’s not the solution. Any ideas?

[marc_a]

Hi @jennetcetera,

Thanks for reaching out.

There could be a plugin conflict or custom code causing your website time out.

I recommend the following troubleshooting procedures before we investigate the settings.

1. TESTING FOR THEME RELATED ISSUE
2. TESTING FOR PLUGIN CONFLICT
3. THEME UPDATE
4. CHILD THEME
5. CSS/JS CUSTOMIZATION
6. VERSION COMPATIBILITY
7. INCREASING PHP MEMORY LIMIT

Only if none of that helps, please give us the following information in a Secure Note.

• WordPress Login URL
• Admin level username and password

You can find the Secure Note button at the bottom of your posts.

Thank you.