Website Speed +26 Secs - CORNERSTONE

[Basstimg]

Hi,

I have been using the forum to resolve quite a few issues with my website and have resolved most of them with your support.

However, my site has gone from being about 5 second load to about 26 seconds.

I raised this issue with my host and they did some tests and came up with the following:

I revised the website and our server’s logs, and I noticed that there is an error generated by the cornerstone plugin:

[ 04-Aug-2023 11:23:10 UTC] PHP Warning: include(): Failed opening ‘/home/customer/www/elasticlounge.com/public_html/wp-content/plugins/cornerstone/includes/i18n/shortcodes.php’ for inclusion (include_path=’.:/usr/local/php74/pear’) in /home/customer/www/elasticlounge.com/public_html/wp-content/plugins/ cornerstone /includes/classes/Services/Config.php on line 32

So I went ahead, exported a copy of your website’s database and then disabled the plugin. After that I made some tests and I see that when the plugin is active, the website’s loading time is 26 seconds and when it is now, it is under a second as you can see from the cURL requests below:

Stela-Chunova:~ stela.chunova$ curl -o /dev/null -s -w %{ time_total }\n https://www.elasticlounge.com
26.388771
Stela-Chunova:~ stela.chunova$ curl -o /dev/null -s -w %{ time_total }\n https://www.elasticlounge.com
0.917823

I reverted the changes by importing the copy of your website’s database.

In this case, I would advise you to deactivate the plugin and/or replace it with another one with the same functionality or contact its authors so you can ask them for more information on the matter and how to permanently resolve the problem.

Of course, if there is a change that we could apply on the server side, we would be more than glad to do so.

If you need any further assistance, do not hesitate to contact us back at any moment and we will be more than glad to help you further.

Best Regards,

I have put login details in the secure note.

[christian]

Hey @Basstimg,

Please try:

1. Update X to the latest version
2. Uninstall Cornerstone
3. Reinstall the latest version of Cornerstone

Please also tell us if there is a plugin conflict or a child theme conflict by testing deactivating all 3rd party plugins and switching to the parent theme.

Also, increase your WP memory limit to 512M.

[Basstimg]

Hi

Thanks.

I deactivated all plugins including cornerstone and tried to change to parent theme from child and it said critical error. It said check admissions for details but didn’t receive an email.

Could you investigate please?

[tristup]

Hi @Basstimg,

I have checked your website and found that you are using the X version 10.2.9 whereas updated the Cornerstone to its latest version i.e. 7.3.6.

I would suggest you delete the existing Cornerstone and update the X first and then re-install the Cornerstone, by following the below steps.

1. Delete the existing Cornerstone.
2. Update the X theme to the latest version on automatic updates.
3. After the X theme is updated, use the link in the dashboard to automatically install the Cornerstone. It will be the latest version.

Hope it helps.
Thanks