Website on mobile reloading after first load and sometimes just shows an error

Support
#1

My new website is fine on desktop but on mobile it sometimes reloads the page after it’s already loaded. And sometimes it shows just an error. Something is asking it to reload. I didn’t see any errors when using the chrome developer tools.

It has Calendly inline behind modals, a Constant Contact form in the footer.

#2

Hello @MGoedhart,

I checked your site, and it seems it is working fine on my end. I have tested it on the Google Chrome browser version 131.0.6778.200 Android Phone. I would suggest you please clear your browser cache and recheck it.

Thanks

#3

I have had another person try it on their phone and they encountered the same issue. It happens when pressing a button to move to another page like the learn more for services, or the about page, free resources, playing with the testimonial slider, etc. we’re both using iPhones, but different versions. I have tried it on Safari, Chrome, Edge and Firefox. I have cleared the cache and encountered the same issue.

#4

Hi Melanie,

Can you please provide any video that help us to understand how it is looking at your end, and help us to replicate it at our end.

Thanks

#5

Yes, here is the link.

#6

Hello Melanie,

Thank you for the update.

We tested the site on an Android phone, specifically a Xiaomi 8, and we were not able to reproduce the issue. We checked it in Chrome and Firefox. Do you have any extensions installed in your browser? Please try testing it on a different device or using a different browser. We have provided a short clip below:

Short clip: https://drive.google.com/file/d/1NBC_7bRxJSxbtQ-ts5ZFuH5dlK9Sba6r/view?usp=sharing

Let us know if the issue persists.

Best regards,
Ismael

#7

Thank you, I will try on a different device. I have tried on two iPhones with 4 different browsers on them. I will let you know when I’ve had the opportunity to test it.

#8

Thank you for the update. We tested this again today, but we’re still unable to reproduce the issue. We also tested it in incognito mode. Please feel free to reach out if you find anything.

#9

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