Parts of my website are not visible. I cannot access my pages via Cornerstone. I tried to troubleshoot by deactivating plugins. No luck. I changed back to previous Pro version. No luck. Please help!
PHP 7.4.33
MySQL 5.7.39
Thanks,
Melanie
Hello Melanie,
Thanks for writing to us.
It might be an issue of plugin conflict. I would suggest you troubleshoot a few of the common issues before we investigate your settings.
- Testing For Theme Related Issue
- Testing For Plugin Conflict
- Theme Update
- Child Theme
- Css/Js Customization
- Increasing Php Memory Limit
- Disabling Cache
- Disabling Cdn
- Permalinks
- Version Compatibility
If none of those work, It would be best if you could copy your live website to your staging area. and send your details in a secure note so that we can investigate your setting without breaking your live site. Please provide the following details
- WordPress Login URL
- Admin-level username and password
- FTP Details
You can find the Secure Note button at the bottom of your posts
Thanks
Thanks for the help - it helped me focus my trouble shooting. It appears as though for our site, the culprit was the SiteGround Optimizer plugin.
Hi Melanie,
Glad that you are able to find the reason behind your problem.
Thanks
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