Hello, I am having trouble with my website not showing updates on mobile devices. I have made sure the theme, cornerstone and wordpress are all up to date and have cleared all caches. New users are able to see the updated site but frequent users are not getting updates to push through when they refresh the site in their mobile browser. Can you please offer any suggestions to fix this so we are getting updated content to all users. Thank you!
Hello @tracyhm,
Thanks for writing to us.
It generally happened due to cache I would suggest you please purge all the browser cache and check it again. If you have a server-side caching plugin (such as WP Rocket, W3 Total Cache, or similar), ensure that you’ve purged/cleared the cache after making changes. Check if your caching plugin or CDN has a separate cache for mobile devices. Clear this specific cache as well. If you’re using a CDN, ensure that the cache on the CDN has also been cleared, as it may be serving older versions of your site.
Hope it helps
Thanks
Hello, if I purchased the upgraded support would your team be able to help me perform some of the checks that you mentioned in your previous message? I am not really sure how to do most of that and don’t have the time to try to figure it out. I would pay for the assistance if that service is part of the upgraded support package.
Hey Tracy,
We already have responded your ONE ticket.
Thanks.
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