Website not accessible

[bendhall]

After running the theme updates, our website, pacesuccess.net, is not accessible from the front end or the admin side. Is there a way to fix this?

[prakash_s]

Hello @bendhall,

Thanks for writing to us.

It seems that your theme is not properly updated. I would recommend that you find the wp-config file and enable the debug mode. You can do this by opening wp-config.php and adding. It would display the error that is causing the issue.

define('WP_DEBUG', true);

/* That's all, stop editing! Happy blogging. */

In case if you have not seen the theme update doc please have a look at it.

How to Update | Themeco Docs

If it doesn’t work for you please share your FTP details in the secure note.

Thanks

[bendhall]

I can’t seem to figure out how to do that. I will attach a secure note with the login.

[marc_a]

Hi @bendhall,

The error on your website is HTTP 500 and this is a server problem. I suggest that you contact your hosting provider and ask them for further assistance.

Hope that helps.

Thank you.