Website Loads All White - Can access dashboard

Support
#1

Hi there -

I am having issues loading our web page with the PRO theme (using child). It was working up until recent, with no changes made to the site.

Website URL: www.pepah.ca/guide

Do you have any suggestions on how to solve this? Thanks in advance!

Chris

#2

Hi Chris,

There must be a fatal error that is causing the page to only display a white page.

Please login through FTP then edit the wp-config.php file and find the line: define( 'WP_DEBUG', false ); then set it to false and save it.

When you open the page again, you should see some error message that will give you some idea what is causing the issue.

If you are not able to get it sorted, please provide us the admin details to your site in a Secure Note.

Hope this helps.

#3

Thanks for the help, but I am still having issues. I have attached a secure note.

#4

Hi Chris,

We need both WordPress login credentials as well FTP credentials. If you cannot find FTP credentials, provide us with your web hosting control panel login information, so that we should be able to access it from there.

Thanks!

#5

Thank you! I have added all necessary information! Much appreciated.

#6

Hello @CCSA.CCDUS,

Thanks for updating the thread.

Can you please confirm the hosting panel login details? I tried entering the details but it’s not working.

Thanks.

#8

Hi @Prasant - The credentials work for me. Are you putting “pepah.ca” for the domain? or are you putting “www.pepah.ca”. Please ensure it’s “pepah.ca”

#9

Hi Chris,

It seems that your hosting control panel is not accessible outside your country. Our staff is based on different location, so we cannot access it.
You are attempting to enter Webnames.ca from an IP address that is currently denied access.

Since you’re getting a white screen, even after enabling WP_DEBUG mode. The next thing you can do is to enable your error log. Edit your wp-config.php file in the root of your WordPress installation and replace the following line define( 'WP_DEBUG', true ); with the below code.

define( 'WP_DEBUG', true ); 
if ( WP_DEBUG ) {
    define( 'WP_DEBUG_LOG', true );
    define( 'WP_DEBUG_DISPLAY', false );
    @ini_set( 'display_errors', 0 );
}

This will create an error log file under your wp-content directory, with the name of debug.log. Try login to your site again and then check your dubug.log file to see the actual errors.

Let us know how it goes.
Thanks!

#10

Hmmm… thanks for that @mldarshana - but I don’t see any log in my content folder. I did try this method earlier, but I copied your code in and still don’t see it. Sorry about this! Any reason why the debug.log won’t be showing up?

#11

Hi Chris,

In that case, I would suggest you to contact your hosting provider to resolve this issue further. I suspect there’s an issue with your server configuration which prevents debug mode.

Thanks!

#12

I’ve unfortunately had this issue three times now, and I’ve had to re-install the theme each time for it to work again. I was trying to avoid doing this again. Is there any reason why the theme would be causing this?

#13

Hello @CCSA.CCDUS,

Thanks for updating the thread.

Reinstalling the theme is not a permanent solution considering in your case issue keeps on coming back. In that regards it’s recommended you have a word with hosting support team and check the configuration to narrow down the problem.

Thanks.

#14

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.