Website doesn't show page-content

Support
#1

Hi,

i’ve got one problem with my website. Since I changed to theme-x (Ethos 1) there isn’t any page-content. (Only widgets and other sidebars)
I edit the pages with Cornerstone, but with or without that, the content isn’t shown.

What could be the problem?

Thank you.

#2

HI There,

Thanks for writing in!

Can you please check the following troubleshooting process to check if the problem resolve.

  1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.
  2. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.
  3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
  4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  5. Remove custom CSS, Javascript and templates.
  6. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.
  7. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php

define( 'WP_MEMORY_LIMIT', '256M' ); define( 'WP_MAX_MEMORY_LIMIT', '512M' );

In case the issue persists, would you mind providing us with login credentials so we can take a closer look? Please provide following information:
Set it as Secure Note

  • Link to your site
  • WordPress Admin username / password
    All the best!
#3

Hi,

I tried that, but nothing changed.

So I send you the login as a secure note.

Thank you

#4

Hi There,

Thank you for the credentials, what other changes has been made on the site/server-side recently? Switching theme does not cause this issue. Are your pages built in 3rd party content builder that is now not installed on your site? I see that you have MYSQL version 5.7.20, did this update/change just made recently?

Please ask your hosting to restore your site on earlier date before this issue happened, as this issue is more likely has something to do with changes on the database and not on switching theme.

Let us know how it goes,
Cheers!

#5

Hi,

I changed from the theme “Psychologist” to Theme X. I edited my pages on the old theme with “visual composer”.
The problem is, when I change back to other themes, the content is shown. So I haven’t got a clue when the issue happend.

Would it help to install WordPress completly new and to start from an empty database?

Thank you.

#6

Hi There,

Thanks for asking again!

It would always help to start from the blank database. But you need to find out the cause of the issue so that it won’t repeat again in future.

Please the process that given by @friech in the above comment to ensure you got the reason for your issue.

Thanks

#7

Hi,

the website I am editing is not mine and I started to edit things for someone. So I don’t know what happened to the website before. There isn’t important data, so I could do a reinstall.

Asking the hoster for restore would be unnecessary, because nobody knows when the issue happend.

Thanks

#8

Hi There,

I think redoing the entire site is a bit too far, but if that makes you feel comfortable working on the site then you can do that.

However, I see that your PHP memory limit is only 128M (see under Dashboard > WP-Server Info > PHP-Speicherlimit), lets try increasing that first.

To do this, please enter the following lines in your wp-config.php file at the root of your installation:

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

Add that code just before the line:

/* That's all, stop editing! Happy blogging. */

After you add that check it in Dashboard > WP-Server Info > PHP-Speicherlimit if that did take effect. If not, please contact your hosting on how you can increase the PHP memory limit effectively.

Let us know how it goes,
Cheers!

#9

Hi,

that must be the problem. I already added the code and nothing happend after now one week.

So I have to contact my hoster.

Thank you for your help!

#10

Let us know how it goes.

Thanks!

#11

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