Website crashes when I try to update X or Cornerstone

[Calvert567]

Calvert Rejuvenations Spa

I have tried twice now to update Cornerstone and X theme through wp-admin, only trying to update one thing at a time. All 4 times the website has crashed and I get the white screen of death. I host with Godaddy and have their managed wordpress hosting with back-up/restore so I have been able to restore the website. BUT what do you think is causing this?

I currently have cornerstone 3.2.5, x theme 6.2.5

Help… any ideas are welcome

[mldarshana]

Hi There @Calvert567

Thanks for writing in! I suspect your issue should be related to 3rd party plugin or your child theme customization related. If you’re getting a white screen after updating, it usually means there is a fatal PHP error. Can you please enable WP_DEBUG mode? You can do this by opening wp-config.php and adding the following code just above /* That’s all, stop editing! Happy blogging. */

define('WP_DEBUG', true);
/* That's all, stop editing! Happy blogging. */

When you revisit the page with the white screen, you should have some error output describing the issue in more detail.

Let us know how it goes.
Thanks!

[Calvert567]

So instead of a white screen of death… It actually shows a white screen with “briefly unavailable for scheduled maintenance. Check back in a minute”. And then of course it never recovers and just always shows this until I restore. Should I still follow your wp_debug instructions?

[jade]

Hi @Calvert567,

Yes, please. In case there is an error on the site that is causing the white screen, you should be able to see the error when you turn on the WP_DEBUG .

You may also get in touch with your hosting details and have them check your site’s error logs for more information.

If you get more information about the error that is causing the issue, you will get some idea what is causing the issue. In case you are not sure how to proceed after getting the error details, please post the error here so that we can provide some suggestion.

Thank you.

[Calvert567]

ok. I will give this a try. I have activated debug mode

[Calvert567]

user.ini file is:

memory_limit = 512M
max_execution_time = 300
max_input_time = 300
max_input_vars = 5000
max_file_uploads = 20
post_max_size = 1024M
upload_max_filesize = 1024M

I will also increase the limit for
max_execution_time = 300
max_input_time = 300

anything else you would recommend?

[mldarshana]

Hi @Calvert567

Your settings seems to be alright. Now you can install this plugin on your site (https://wordpress.org/plugins/wp-serverinfo/) and then head over to Dashbord -> WP Serverinfo section and see whether your changes are applied to the server.

If the changes are not reflected under WP Serverinfo, that means your hosting provider is not allowing users to change these settings. In that case, you will need to contact your hosting provider.

If everything in place, you can try updating your site and it should function correctly.

If this is your live site, I also recommend you to create a copy of your live site in a staging area. You can do that by following our guide here (https://theme.co/apex/forum/t/cornerstone-content-builder-migration/126). In this way, you can test updates on your staging site before applying it to your live site directly.

Let us know how it goes.
Thanks!