Website completely white except header after update Pro

[jancommunicatie]

Hi there,

A website that I manage was completely white screen (except header) after an update on the staging website. I will provide the login credentials in a secure note.

Thanks,

Jan

[franticape]

The white screen of death is usually a server-related issue, so you might have a debug.log that will help you or the guys here understand what to do.

I don’t work here, I’m just another user but it will probably help the supporters if you enable the debug.log and send it to them
maybe this article will help you enable it (if you don’t know how ): https://help.dreamhost.com/hc/en-us/articles/360029327771-Enabling-the-WordPress-Debug-log

[jancommunicatie]

Thank you @franticape ! I did what you said and I will provide the debug file I a secure note!

[alexander]

Hi @jancommunicatie,

It looks like in functions.php of your child theme you have cs_get_raw_excerpt somewhere. This function doesn’t exist in Cornerstone anymore, but if you replace it with cs_get_excerpt_for_social it should start working again.

@franticape thanks for chiming in here! Your advice definitely helped identify what is going on.

[jancommunicatie]

Thank you @alexander that worked! And thanks again @franticape !

[prakash_s]

You are welcome @jancommunicatie