Website broken after latest X update

[EarlySigns]

Hi there,

I was wondering if you could help me? I have sadly been affected by the recent Wordpress 6.2 update, so uploaded the new X Theme you have released via FTP to the following website, but it has completly broken it. Any help you can provide greatly appreciated.

Hibbs of London - The Leading London Construction Company

[tristup]

Hi EarlySigns,

Thanks for reaching out.
I have checked your website and it seems that you have not activated the Cornerstone. I would suggest you follow the below steps and activate the Cornerstone and check if that resolves your problem.

1. Delete the existing Cornerstone
2. Use the link in the dashboard to automatically install the Cornerstone. It will be on the latest version

Hope it helps.
Thanks

[EarlySigns]

Hi there, thanks for sending this across. Sadly I am unable to gain access to the backend now as it shows a critical error. Any help greatly appreciated

[tristup]

Hi EarlySigns,

It will be very difficult to recognize the reason behind the error you are facing currently. I would suggest you please add the following code into the wp-config.php again for debugging setup and the error logged into the file name debug.log inside the wp-content folder.

// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );

// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );

// Disable display of errors and warnings 
define( 'WP_DEBUG_DISPLAY', false );
//SET PHP INI DISPLAY ERROR FALSE
@ini_set( 'display_errors', 0 );

And share the debug.log file to check the error log in it. Please remember that we don’t support any 3rd Party plugin problem. I would also request you please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password
– FTP/CPanel credentials to access the files

To create a secure note, click the key icon underneath any of your posts.

Thanks