Want to install crafty but it doesnt work

Support
#1

image
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The installation would not go through and the theme doesnt change.

#2

Hi Melissa,

Thanks for reaching out.
There are few reasons behind the Design Cloud importing issue, the most important one if the mod_security is enabled in your site, and that causes the issue in importing and does not let you call the Cornerstone endpoint to import the Design Cloud assets.
In that case, you need to contact your hosting service provider to temporarily disable the ModSecurity for you and make the Cornerstone endpoints whitelisted. The write permission to the uploads folder might be one of the reasons behind your issue, I would suggest you change the permission to import the images into it.

If that does not help, please create a separate thread and provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

secure-note
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Thanks

#3

Please do help me check, secure note is updated

#4

Hi Melissa,

Unfortunately, you have not provided the username for the website credentials. I would suggest you share the username after you check the options explained in the previous posts.

Thanks

#5

Are these correct?

#6

Hi Melissa,

We need to know the username along with the password to login into your website admin dashboard.

Thanks for understanding

#7

Yeap it’s updated, I added my username, are you able to access?

#8

Hi Melissa,

I have checked and found that the cornerstone-endpoint is not whitelisted. I would suggest you contact your hosting service provider to temporarily disable the ModSecurity for you and make the Cornerstone endpoints whitelisted.

Desktop screensh
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Hope it helps.
Thanks

#9

Hi, the service provider I use is Bluehost, I keep going back and forth with regards to this enquiry.

They are asking right now “where” they should whitelist cornerstone-edge? I have given them the xtheme wordpress zip file.

Could you further advise me on this? It’s getting a little frustrating

#10

Hi Melissa,

The Bluehost support should know where they should whitelist the cornerstone-endpoint. You can also tell the Bluehost support it can be found on the Mod Security.

Hope that helps.

Thank you.

#11

Hello there!

After speaking to Bluehost, they have whitelisted the IP but I am still unable to download the template with the same error.

According to them:
“Please try installing the template on your end now and if you are still experiencing issues with getting it completed then contact the theme provider and ask them to get the IP of the cornerstone-endpoint server so that we will try to locate the logs to find the rule ID of mod_security blocking the action. So that we can whitelist it and get the issue resolved.”

#12

Hi Melissa,

Please whitelist the two URL on the secure note.

Let us know how it goes,
Cheers!

#13

Got it done thanks!

#14

Hi Melissa,

I just check your website and it seems that you already downloaded the crafty template. If you have any other concerns or clarifications regarding our theme features, feel free to open up a new thread.

Thank you.

#15

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