Visual composer with theme X

Support
#1

Hello,

First, sorry for my english, I hope it will be understandable …

I’m using theme X version 1.8.4 and since I’ve upgraded Wordpress to 4.9.5, I can’t use visual composer anymore : when I want to modify a page, it says “Loading please wait” indefinitely.

Can you please help me?

#2

Hi,

Thanks for writing in!

Kindly do the following.

  1. Make sure to update your theme and plugins as well.
  1. Make sure you have php 7.2

The latest version of wordpress requires that version

  1. Try increasing your memory limit by adding the code below in your wp-config.php file
define( 'WP_MEMORY_LIMIT', '512M' );
define( 'WP_MAX_MEMORY_LIMIT', '1024M' );

Thanks

#3

Hi and thank you for your answer,

I’ve installed the latest version of the theme X, no change.
I’ve increased my memory, no change.
I tried to update PHP version to 7.2 and the website doesn’t run anymore : i see the message "Not Implemented

GET to / not supported.
Additionally, a 501 Not Implemented error was encountered while trying to use an ErrorDocument to handle the request."

Do you know how can i fix that?

thanks.

#4

Hi @marieweirig,

Please don’t upgrade to PHP 7.2 yet, that version has many deprecated functions that still being used by most plugins.

And you said it was upgraded from X version 1.8.4 which means the bundled visual composer is quite old. And also means your content is created from that version where the format isn’t compatible with the latest version. A lot changed since that version, I’m afraid you’ll have to re-do your content with the latest version of visual composer.

I still want to check it, would you mind providing your site’s URL and admin login credentials in a secure note? And please downgrade it from 7.2 (PHP 7.1 and below should be fine) first.

Thanks!

#5

Hi and thank you for your message.

the site does not work with PHP 7.1 or 7.0 so I downgrade to 5.6 …

re-do my content is not a problem, if I can use visual composer :confused:

Now i’ve downgrade X to 1.8.4.

my site URL : http://www.atelier-eveil.fr

I’m a little afraid to give my admin login … is it really necessary?

thanks for trying to help.

#6

HI @marieweirig,

Add your admin credentials in a secure note so that you and our staff could see the details.

Thanks.

#7

Hi,

I would suggest that you updated everything to latest version.

You can test the update first in a staging environment so your live site will remain as is.

You can use this plugin to create a staging site

Thanks

#8

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