Vimeo Videos not loading at the Frontend

Support
#1

Hey there,

Since some update, my Vimeo videos do not load at the website’s frontend at nohypeinvest.net (they’ve been working til a week ago or so).

It shows a white box instead of the video from the embedded code.

At nohypeinvest.net they’re on a Course (custom post type) on the Lessons, but it was working until last week or so.

On the other site one video also doesn’t load https://fabiofava.org/perfil/ (it’s on the very top of the page on a white section, so it doesn’t show anything there).

I hope you folks can help me finding out what’s going on. Seems like a bug or something was changed on the video element and they won’t appear…

I’ll keep looking forward from you on that, thanks!

#2

Hello @fabiofava,

Thanks for writing to us.

In order to help you with your concerns, we need to check your settings. I would request please share the admin login details meanwhile, I would suggest you troubleshoot a few of the common issues before we investigate your settings. Please share your details in a secure note. Please provide the following details

  • WordPress Login URL
  • Admin-level username and password

You can find the Secure Note button at the bottom of your posts

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Thanks

#3

Hey @prakash_s thank you for getting back!

As checking for the common issues as provided, I’ve found that it’s something related to CDN, LazyLoading or Cache. I’ll proceed with my hosting company, wich provides the plugin to manage those aspects.

Thank you for pointing the link to the Common Issues page! You can close the ticket, as it’s not an issue with Pro or Cornerstone.

Cheers!

#4

Hello @fabiofava,

Glad to hear you found the cause of the issue and appreciate the update! Thanks for letting us know — I’ll go ahead and close the ticket.

Have a great day, and don’t hesitate to reach out if you need any further assistance in the future.

Thanks